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Client Care Coordinator

2 weeks ago

Rockdale, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

Home Instead is seeking an enthusiastic Client Care Co-Ordinator to join our growing Client Care Team in a full-time role based at our Rockdale Office.

You will play an important role in assisting and supporting our Care Managers, CAREGivers and office staff in their daily duties and providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.

This role will also provide training and development on all things Care Management to allow for growth in the business.

**Why Join Us?**
- Paid birthday day off after 12 months
- A rewarding career where you can make a positive difference in the lives of seniors and their families
- Monthly social events
- Wellbeing programs and access to our EAP
- A company that recognizes and appreciates the value of the work that you do.
- Open and friendly office

**Key Responsibilities**:

- Answering each incoming call in a friendly, professional, and knowledgeable manner
- Fielding new client and CAREGiver enquiries over the phone
- Co-ordinating and setting up client details after hand over from the Care Manager
- Reviewing and auditing and updating client information as per policy and guidelines
- Providing administrative support to the office team

**About you**:

- Be personable, motivated, reliable and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyse data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

**Australian work rights;**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.