Team Leader, Student Experience

**Team Leader, Student Experience**
- Library Services, Sunshine Coast (but option to be based at any of our campus locations - Caboolture, Moreton Bay, Fraser Coast)
- Level 8, $103,400- $117,104 p.a., plus up to 17% employer superannuation
- Full-time, ongoing

**About the Opportunity**
Under broad direction you will lead the planning, development, management and evaluation of innovative and comprehensive projects and services, which support and enhance the student experience across our multiple campuses. The projects will be informed by the work area review and subsequent recommendations.
You will be responsible for oversight and strategic development of frontline servicing and enquiry management. As the Student Experience Team is the first point of contact for students, the services provided are crucial to student academic success, engagement and support.
**Y**ou will*
- develop, manage and implement projects that support the student experience, including supporting UniSC's course reading lists;
- provide innovative and proactive leadership for all staff in the Student Experience team; and
- lead and manage the provision of tiered student support services and the full portfolio of activities undertaken by the Student Experience team.

**About UniSC**
As one of Australia’s fastest growing universities, UniSC is ripe with opportunities for passionate, skilled and determined leaders who want to make an impact in higher education.
We are one of the most respected universities in Australia for our teaching quality, as acknowledged by our five-star rating in the Good Universities Guide - a title we have held for 16 consecutive years.
On the world stage, we are a recognised global leader when it comes to sustainability principles. In the 2021 Times Higher Education’s Impact Rankings, UniSC was ranked as third in the world for our research, outreach and stewardship when it comes to conserving and protecting life underwater. For life on the land, we were ranked fifth
- both titles a welcome recognition of our work in these specialty areas of research and stewardship.
The standings come alongside the Australian Research Council’s recognition of UniSC as a producer of world-class research in 26 areas, including environmental impact, mental and medical health, technology, and human behaviour.
UniSC’s impact in national and international research continues to be fast-growing and, since 2013, we have more than tripled our annual research income to $26 million.
While these results are impressive, they are just the start of our story. We are young, agile and determined to become Australia’s premier regional university.
We warmly encourage you to join us on this journey.
**About you**
To be successful in this position you will be a strong communicator, with exceptional interpersonal and stakeholder management skills including the ability to build rapport and credibility with and influence stakeholders. You have leadership capabilities to develop high performing teams across multiple geographical sites and excellent judgement in relation to decision making and problem solving in an academic environment.
**You will possess**:

- experience in policy and strategy development and implementation;
- the ability to develop and deliver presentations for information, education and training purposes;
- the ability to innovate and adapt to changes required in a digital environment;
- the ability to operate in the Microsoft 365 environment, including the ability to work effectively in a cloud-based environment using collaborative technologies; and

**Contact**
For a confidential discussion, please contact:
Dr Danny Kingsley, Director, Library Services
Telephone: 07 5456 3433
**To Apply**

**Benefits of working at UniSC**
UniSC is a community which recognises and embraces diversity among our staff, students and community partnerships. We provide an inclusive environment where each person feels they belong and are respected, connected and empowered.
UniSC is a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative which aims to address and improve gender equity in the science, technology, engineering, mathematics and medicine (STEMM) disciplines. Attaining an award is recognition of our ongoing commitment to improving gender equity and ensuring that women from diverse backgrounds, as well as underrepresented groups, are best positioned to reach their full potential.

**Salary**: $103,400.00 - $117,104.00 per year