Customer and Accessibility Advisor

Cross River Rail will transform the way we travel to, from and through Brisbane in the future. It will be a catalyst for 10 years of wider rail transformation across the whole of South East Queensland and it is already playing a key role in how we prepare for the 2032 Olympic and Paralympic Games.
Cross River Rail is a new 10.2km rail line including 5.9km of twin tunnels running under the Brisbane River and CBD. It includes the delivery of four new underground stations, two new above-ground stations, accessibility rebuilds for six stations, the construction of three new stations on the Gold Coast, and the introduction of a new world-class 'ETCS' signalling system.
This is a once in a lifetime opportunity to work on one of Australia's largest infrastructure projects and to be a part of something that will leave a lasting legacy for generations to come.
About the Role
Cross River Rail (CRR) is committed to delivering accessible infrastructure that serves all customers, ensuring an inclusive, positive experience from the early stages of construction through to the first day of operations and beyond. The Customer and Accessibility Advisor will play a critical role in supporting CRRDA's dedication to creating an integrated network, accessible to all.
This role will collaborate with a wide range of internal and external stakeholders to advance customer experience and accessibility outcomes. A primary focus of the role is to support engagement and consultation with the CRRl Accessibility Reference Group (ARG), a body of representatives from disability sector organisations. The convenes regularly to provide focused feedback on various project elements, including station design and amenity, and the impact of disruptions.
This opportunity is offered as a contract until December 2026 with possible extension.
**Key Responsibilities**:

- Stakeholder Engagement and Communication: Plan, research, draft and deliver content to support stakeholder engagement and activities.
- Relationship Management: Maintain proactive contact with members of the ARG, providing project updates, gathering feedback, and building positive, collaborative relationships.
- Meeting Coordination and Secretariat Support: Support ARG meetings, working groups, and site visits. This includes assisting with scheduling and coordination, agenda and presentations, minute-taking, and tracking action items.
- Content Development: Draft, edit, and prepare presentations, reports, and communications.
- Project Monitoring and Issue Identification: Gain an understanding of the critical path and milestones of the Cross River Rail project as it relates to stakeholder obligations, risks and compliance requirements.
- Stakeholder Database Management: Maintain up-to-date records of stakeholder relationships, documenting recent interactions and engagement status.
- Flexibility and Availability: Occasional work outside of normal business hours, on weekends and public holidays may be required to support engagement activities including site visits.

**About You**:

- Strong relationship building and interpersonal skills with demonstrated experience in stakeholder liaison and engagement.
- Strong written and verbal communication skills with ability to provide clear and concise messaging including presenting and creating fit for purpose correspondence, reporting and briefings.
- Demonstrated experience undertaking secretariat duties including drafting agendas, minutes and governance documentation.
- Demonstrated ability to plan and manage tasks and projects to completion to meet organisational expectations of quality and timeliness.

Why work with CRRDA?
On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.
Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.
At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.
How To Apply