State Manager
5 days ago
Company Description
Part of the Deep Blue Company group, Rapid Building Inspections (RBI) is Australia’s fastest growing building and pest inspection provider. Servicing NSW, QLD, VIC, TAS, SA and WA, our dedicated team conduct pre-purchase building, pest, dilapidation, depreciation, construction stage inspections and drug residue testing for residential homeowners, buyers and sellers.
We are passionate about creating an environment for team members and clients where communication, care and quality are at the heart of everything we do.
To support our continuous growth and to deliver exceptional service to our clients, we are seeking to appoint a _State Manager_ in New South Wales to work closely with the General Manager and help build and support our expanding group of inspectors.
**What's the offer and opportunity?**
Our State Manager role will be perfect for someone who is eager to begin a long-term career within a fast-growing organisation. This highly influential role will provide you the opportunity to lead and support a team of inspectors working on sites across New South Wales and the outer suburbs to achieve further success; partnering with our national Admin & Projects, Training and Customer Service teams to not only develop your team but also better support our clients.
This role is also critical in working with our wider national inspection teams, to provide feedback and highlight opportunities for continuous improvement to best support our inspectors out in the field.
We offer an industry-leading salary package of circa $120,0000 a genuine work-life balance, the opportunity for future career development, and you will be part of a high-performing, fun and friendly team. You will also be managed by an experienced leadership team who have a genuine interest in your wellbeing and success.
By choosing to work with Rapid Building Inspections, you will be part of the fastest growing and most progressive Building Inspection firm in the country.
**Job Description**:
Our State Manager will have a varied role to both lead the team and manage their own client activity, so your day-to-day will see you:
- manage and lead all inspectors statewide i.e. maintaining an overview of your team's daily schedules, fielding calls, problem-solving and providing advice as required
- be a voice for the customer to handle escalations and complaints; providing an exceptional level of service and care
- manage team development including recruiting new inspectors, onboarding and training then reviewing, coaching and providing constructive regular feedback
- conduct weekly Microsoft Teams meetings with our senior leadership team
- assist the sales team with providing quoting inspections where required
**About You**
- have completed Pest Control Certificate with Units 8 & 10 for inspecting and reporting on Termite & Timber Pests (or be willing to complete this)
- have team leadership experience including hiring, training, coaching, and developing an engaged and collaborative team
- demonstrate excellent communication skills with proven customer service experience, able to manage customer service requests to completion
- be able to work autonomously with little supervision, collaborating with remote management teams
- hold a current Drivers Licence and your own transport.
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