Customer Service

2 weeks ago

Rochedale South, Australia Franklyn Blinds Awnings Security Full time

Franklyn Blinds, Awnings and Security is a Brisbane owned and based window furnishings manufacturer. Since opening in 1987, we have continued to innovate and improve our products so we can offer our clients, Brisbane’s biggest range of Blinds, Shutters, Awnings and Security Screens. We take pride in the fact that we are a market leader in our industry.

We are looking for a full time experienced appointment coordinator/scheduler to join our team at our new propose built factory at Rochedale.

**THE ROLE**:
Working alongside a busy dynamic team within the office some of your key accountabilities will include:

- Coordinating and scheduling jobs in the Installation calendar and updating database.
- Communicating with clients for access and notifications.
- Coordinating the jobs allocated for both the customer and the Installer.
- Daily communication with the co-workers and Installers to troubleshoot any issues they may have.

**THE CANDIDATE**:

- First and foremost you will have excellent communication skills - in this role it's essential that you can communicate effectively with all walks of life
- Previous scheduling or job planning experience - you may have worked in a similar role where you were exposed to liaising with Installers and or Service technicians and customers and have a solid grasp of the Brisbane areas.
- Experience within an environment where you have handled high volumes of calls
- An excellent ability to troubleshoot and problem solve
- A common sense approach to things
- Strong attention to detail and the ability to get the job done
- Excellent computer skills
- Previous experience in a manufacturing environment would be an advantage

If you are looking for long term employment in a positive and happy environment please forward your resume with cover letter to the Office Manager.

**Job Types**: Full-time, Permanent

Pay: $65,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplementary Pay:

- Bonus

**Experience**:

- Customer service: 3 years (preferred)
- Scheduling: 3 years (preferred)

Licence/Certification:

- Drivers Licence (preferred)

Work Location: In person

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