Assistant Retail Store Manager

1 week ago

Blacktown, Australia Krispy Kreme Full time

There’s a magic moment that happens here at Krispy Kreme every day. It connects the complexity of our people’s work behind-the scenes to our customers’ simplest pleasures.

As part of our Retail team, you get to hold that moment in your hands over and over again. You can make a real difference to the people around you, from your customers to your colleagues, and take pride in the impact you have every day.

**The Role**

You will be responsible for:

- Actively supporting the Store Manager to manage the Store budget and expenses, ensuring shift metrics and KPI targets are met.
- Creating rosters in line with business need and in line with Store labour budget.
- Acknowledging and responding to others’ ideas, experience and opinions
- Maintaining a safe and healthy workplace at all times and proactively eliminating and managing potential safety issues.
- Providing meaningful feedback to stakeholders on the quality of product and services provided to your Store.
- Working with your team to meet sales targets and maintain quality while also improving operational excellence & the Customer experience.
- Supporting the Store Manager to create and implement action plans in line with operational and capex budgets.
- Communicating company and Store policies, processes and systems to your team and ensuring compliance with them.
- Building and sustaining a cooperative and supportive team environment
- Contributing to Krispy Kreme through providing feedback and insights into best practice.
- Supporting the Store Manager to recruit and retain the right people in line with the business needs of your Store.

**What you can bring to the team**

Proven experience in the retail or food and beverage industry is great. But, what we’re really looking for are people who bring:

- A demonstrated ability to manage a high quality, sales and customer service focused, outcome driven, small to medium business.
- A comprehensive understanding of the requirements of superior Customer Service.
- Integrity and a commitment to ethical operations.
- The ability to lead and motivate others to achieve the best outcomes for themselves, their team and Krispy Kreme.
- An understanding of training processes and how to effectively train others in the workplace.
- Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
- The ability to demonstrate leadership in WHS in the workplace.
- An in-depth understanding of Krispy Kreme products and service standards.
- Understanding of conflict management and issue resolution.
- A positive attitude, self-motivated & able to work autonomously.
- The ability to solve problems and seek assistance when required
- Full work rights in Australia (no visa restrictions)
- Full availability across a 7-day roster, including early mornings, evenings, weekends, and public holidays

**Every day at Krispy Kreme is filled with little moments that have big possibilities.

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