Customer Service

7 days ago

Sydney, Australia Daniel Wellington Full time

_Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry. We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through timeless pieces._
- When you join us, you are joining a brand that values entrepreneurship and inspires growth. Together we can achieve our aim of building the world's leading accessory brand. If you would like to contribute, here's how: _
We're now looking for a **Customer Service & Logistics Administrator** to join our team in Sydney, Australia. In this role you will be responsible for correct assessment of returned items from both B2C and B2B customers. You will be keeping DW IT systems updated with relevant information and you will serve as the point of contact for both internal departments and external customers and important regarding reverse logistics.
**YOUR CHALLENGE**
- As a true DW expert, you will be controlling the quality of returned products
- Making decisions on approved or non-approved returns, sellable or non-sellable products
- Handling the reverse logistics transactions in DW IT systems
- Communicating and cooperating with customer service, sales departments and warehouse

Entering of wholesale orders into the ERP system
- Resolve escalations from Wholesale and Online Customers
- Assisting with picking and packing of orders
- Investigating and solving issues related to reverse logistics
- Identify repeated quality issues and propose improvement
- Basic watch repairs and battery replacement - Training and Development provided
- Establish strong relationships and work closely with various functions within DW to secure a good customer experience
- Be a part of the team developing the future global Daniel Wellington supply chain

**WHO YOU ARE**
- Experience in e-commerce reverse logistics handling, customer service
- Great time management skills with ability to work at a fast pace without losing quality in your performance
- Capability of acquiring deep knowledge of work processes affecting the reverse logistics flow
- Proficiency in Excel and other Microsoft Office Suite products
- Previous experience in Microsoft Dynamics Navision is preferable, but not mandatory
- Consistently well organized and show great attention to detail
- Excellent communication and networking skills
- High level of proficiency in English.
- Strong sense of quality and a trustworthy personality
- Proficiency in Excel and other Microsoft Office Suite products
- Ability to work autonomously; effective time management skills
- Excellent organizational skills, managing multiple tasks with accuracy, and meeting deadlines

**THIS IS #LIFEATDW**
As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. You are given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with people from all over the world, and together we create a world-class company. Situated in Sydney, you will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.
**_Are we ticking your boxes?_**
**ABOUT THE PROCESS**
This process will house recruitment tests and a case assignment at a later stage, to help us break human biases as we believe in giving everyone an equal opportunity. Do your best and hope to see you in the process

Location: 2000,Sydney, Sydney NSW 2000

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