Emergency Department Clerk

Requisition No: 4649
- Executive Division: Operations
- Division: Health Support Services
- Program: Soft Services
- Department: ED Clerk - SH
- Enterprise Agreement: Varied Health and Allied Services, Managers and Ad
- Job Function: Administration & Leadership
- Project:
**Emergency Department Clerk**
- **Location**: Multiple Western Health sites
- **Employment Type**: Part-Time and Casual
- **Salary**: Administrative Grade 1 classification

**About the role**

We are seeking motivated individuals with excellent communication and customer service skills to join our team of Emergency Department (ED) Clerks at Sunshine, Footscray and Williamstown campuses. We have both permanent and casual positions available.

**Key responsibilities**:
ED Clerks are responsible for providing clerical support to patients, families and colleagues. The role often has changing and competing demands
- responsibilities include clerical tasks and data entry duties relating to the patient journey through each area of the department, communicating with all relevant teams, facilitating bed allocations, and the maintenance of patient medical records.

Our EDs operate 24/7 with indicative shift times: mornings/AMs 0700-1500, afternoons/PMs from 1500-2300, and night duty 2300 to 0700. Applicants willing and able to work night duty are encouraged to apply.

**About you**:
To be successful in this role, you will have the following attributes and skills:

- Enjoy working as part of team
- Demonstrated ability to multi-task and prioritise duties, work under pressure and ability to adapt to change
- Excellent communication, customer service and computer skills
- Knowledge of the health care industry and workflows within Emergency Departments is desirable

**Position Description**

**About Western Health**

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

**Why join us?**

**Compensation and benefits**
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.

**Learning and development opportunities**
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.

**Community impact and inclusion**
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.

**Organisational culture and environment**
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.

**Ready to make an impact?**

If you’re passionate about being part of the Best Care experience for patients, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
- If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying._

**Closing date**:11:59pm on 4 August 2025.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and you