Customer Experience Coordinator

1 week ago

Stapylton, Australia Adbri Masonry Full time

As the **Customer Service Coordinator**, you will be responsible for qualifying, enriching, referring and following up on all inbound sales and product inquiries. Initiative and an ability to think on your feet will ensure you make a success of this role.

The role is available due to an increase in marketing and market activity. In response, we have the opportunity for an energetic, customer focused individual to help us create the best experience for our customers and ensure our customers purchase the right Adbri product for their projects

This is a **full-time** position based at our **Head Office in Stapylton, QLD**

Working within the **National Marketing and Business Development** team, you will have the opportunity to showcase your customer service experience and creativity to help deliver standout end to end customer experiences from lead receipt through to post sales feedback.

**As the successful in this role you will have**:

- High level organisational and time-management skills
- Strong attention to detail
- Demonstrated excellent written and verbal communication skills
- The ability to learn quickly and often think on your feet
- A proven ability to build rapport with internal and external stakeholders at all levels
- A passion for delivering best in class customer service as evident from your experiences working in service roles
- Whilst not necessary, previous use of a CRM system, SalesForce and live chat will be highly regarded.

We are a company focussed on continuous improvement so you will be encouraged to challenge the status quo and to use learnings from customer feedback to help improve our lead process and to positively impact our customer experience results.

**Creating and supporting a diverse workforce**

Adbri Masonry recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry. We are committed to increasing diversity within our workforce and our industry.

**Our business**

Adbri Masonry is Australia’s leading concrete products manufacturer supplying quality concrete bricks, blocks, pavers, retaining walls, erosion control products and architectural masonry solutions.

Adbri Masonry is a fully owned entity of Adbri Limited; a constructions materials and industrial minerals manufacturing company who has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, concrete products and industrial minerals that allows us to be always ready for the next challenge.

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