Insurance and Payments Officer

**Department of Treasury and Finance**
**Job reference**: 690085
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Remuneration**: ASO3 ($67,589 - $72,033 per annum) + 12% Super

**About the Organisation**:
At the Department of Treasury and Finance (DTF), you’ll join a high-performing, purpose-driven team helping shape a stronger South Australia. As the State Government’s trusted advisor on fiscal, economic and policy matters, our work guides decisions that impact our state’s future.

Whether you're contributing to the State Budget, shaping policy, or delivering vital financial and corporate services, you'll make a meaningful impact. We offer diverse career pathways, a supportive team culture, and a strong focus on your growth and development. At DTF, your ideas are heard, your contribution is valued, and your work matters.

Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

We’re dedicated to championing the financial well-being of South Australians and passionate about helping members to live their best life in retirement. Our long-term success is largely due to the talent and expertise of our people. We strive to create an environment that is supportive, safe and secure. Our work culture is positive and inclusive, so that our people benefit from a rewarding and enjoyable work experience.

**What we offer**:
We believe the little extras can make a big difference in supporting your success, some of our great incentives include:

- **Salary packaging** - Boost your take-home pay
- **Flexible working options**- Hybrid working options may be available
- **Fitness Passport** - Access to 75+ gyms & pools
- **Career pathways** - Mentoring & study assistance
- **Employee Assistance Program** - For you and your family
- **Supportive teams and comprehensive training** to support your success

**About the role**:
As an **Insurance and Payments Officer**, you’ll be a steady and trusted guide for members navigating significant life events. From processing claims to liaising with medical and legal professionals, you’ll ensure every detail is handled with care and precision.

In this role, you'll take on tasks such as:

- Processing Death, Total and Permanent Disablement, Terminal Illness & Income Protection payments
- Communicating sensitive decisions with empathy and professionalism
- Collaborating with internal teams and external stakeholders
- Investigating and resolving complex insurance issues
- Supporting continuous improvement and compliance initiatives

**About you**:
You are detail oriented, empathetic, and thrive in a fast paced environment. You bring a mix of analytical thinking, customer service excellence, and a genuine desire to help others. You’re not just good with numbers-you’re great with people.

**We’re looking for someone who**:

- Communicates clearly and compassionately, even in sensitive situations
- Interprets legislation and regulatory requirements with confidence
- Demonstrates strong analytical skills and attention to detail
- Calculates complex benefit payments and taxation accurately
- Understands insurance claims, underwriting, and superannuation administration

**Application Instructions**:
Click **Apply** now to:

- Submit your current resume.
- Submit a cover letter (maximum two pages) outlining your suitability for the role and addressing the essential selection criteria.
- Include the name and contact number of two referees.

**Special Conditions**:
To find out more about this role, including the **key selection criteria** and **special conditions**, please click on the attached role description.

**Enquiries**:
Rachel Stringer
Team Leader, Insurance

**Diversity & Inclusion**:
**Applications close**: 18/08/2025 11:00 PM