Helpdesk Technician

This role is **ongoing, full-time and immediate commencement.**

The successful applicant must:

- Have relevant and demonstrated experience in a similar role, preferably in the education sector
- Possess skills in ICT incident, task and change management processes and familiarity with service management tools to track and prioritise workload
- Have experience supporting Audio/Visual solutions within classroom, performance and/or event spaces
- Have experience supporting hardware running Windows, iOS and macOS including network connectivity and print services
- Demonstrate the ability to engage with processes and procedures whilst documenting and maintaining records in an accurate, logical, and accessible manner
- Provide exceptional service and support experiences to both internal and external stakeholders through effective communication strategies
- Work independently and also as part of a dynamic, creative and collaborative team
- Be willing to be involved in all aspects of the School’s program
- Demonstrate an understanding of and a commitment to following the School’s child safety expectations, principles and policies

St Michael’s Grammar School is one of the leading co-educational, independent schools in Australia, providing exceptional learning opportunities to students from Kindergarten to Year 12.

The School is respected for its exceptional education, wellbeing programs and a deep commitment to innovative approaches to teaching, learning and caring. St Michael’s empowers students to approach their lifelong learning journey with courage, confidence and a strong sense of social justice.

**Key benefits of working at St Michael’s Grammar School include**:

- Stimulating work and learning environment.
- Exceptional resources and facilities.
- Active Staff Association focused on staff collegiality and wellbeing.
- Culture of continuous improvement and celebrating success.
- Generous professional development and coaching opportunities.
- Access to the Schools on-site café and sporting complex.
- Staff benefits and Employee Assistance Program.

If you would like to discuss this role, please contact Mrs Katie-Jane Miliani on 03 8530 3341.

**Child Safety**

St Michael’s Grammar School is committed to child safety. As such, the successful applicant will be expected to satisfy child protection screening and adhere to the School’s Child Safe Policy and Code of Conduct. These documents may be downloaded from the School’s website.

All staff at St Michael’s must:

- Always demonstrate and ensure compliance with the School’s Child Safety Policy and Child Safety Code of Conduct and complete regular training in Child Safety standards.
- Promote the safety and wellbeing of children and young people to whom we provide services.
- Ensure that your interactions with children and young people are positive and safe.
- Provide adequate care and supervision of children and young people in your charge.
- Act as a positive role model for children and young people.