Client Services Officer

2 weeks ago

Melbourne, Australia Nucleus Network Ltd Full time

We have an exciting opportunity for a **Client Services Officer** to join our growing team
- “Advancing medicine, improving lives”_ is our brand purpose at Nucleus Network. As the only global Phase 1 clinical trial specialists with facilities in the USA and Australia, we fulfil our purpose by attracting the best talent.

Since our establishment in 2004, Nucleus Network has conducted well over 1000 Phase 1 clinical trials for biotechnology and pharmaceutical companies from the USA, Europe, Australia, Japan, South Korea, Taiwan, and China.

We are defined by our great work culture, commitment to staff development and dedication to providing the best possible work environment.

Come and join us through this exciting journey of expansion and gain world-class experience servicing some of the most innovative biotechnology and pharmaceutical companies globally.

**Key responsibilities**
- Handling inbound and outbound calls with potential participants
- Assisting eligible participants by conducting phone screening questionnaires based on the clinical studies requirements
- Inbound and outbound calls - up to 40 + calls per day
- Selecting trials for participants based on eligibility criteria
- Build excellent rapport with existing and new participants
- Booking appoints and updating the participant database

**Requirements**:

- Medical research/clinical operations experience would be advantageous
- Previous experience in a customer facing role is preferable
- Must have excellent time management skills with an ability to work in a fast-paced environment
- Able to work independently and effectively in a team
- Maintain a professional level of confidentiality
- Meet set targets and KPI’s

**BENEFITS**
- **Flexible work** - hybrid working options available
- **Meaningful Impact** - _'advancing medicine, improving lives' _of people around the world
- **Professional Growth Opportunities -** We believe in investing in our employees' development
- **Employee Recognition -** Your hard work and achievements will be recognised and rewarded
- **Employee Wellness Initiatives - **We prioritize the health and wellbeing of our employee
- At Nucleus Network we are committed to creating a supportive and inclusive space where every individual feels they can be their full selves. Our policy applies to all aspects of employment, including our hiring and selection process. We are an equal opportunity employer, seeking people from all life stages, backgrounds, and life perspectives. Our focus are people who embody our values of drive, teamwork, customer focus and excellence._
- At Nucleus Network, we recognize our responsibility to ensure the safety of our staff, participants, and visitors. As such, Nucleus Network requires all employees to be vaccinated against COVID-19. Vaccination evidence must be provided before the commencement date._

**Job Type**: Casual

**Benefits**:

- Professional development assistance
- Referral program
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- phone-based customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Melbourne, VIC 3004

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