Ict Customer Support Officer

1 week ago

Ballarat, Australia City of Ballarat Full time

**Permanent Position - Hybrid Working role****:

- **Career progression and development opportunities**:

- **Band 4 Salary range from $73,961 - $78,771.75, plus superannuation with a monthly RDO**

**Position Objectives**

The ICT Customer Support Officer is responsible for a number of outcomes
- Provides proven technical experience and strategic insights to meet the IT needs of Council.
- Works in close coordination with the ICT Teams to provide support to a comprehensive, integrated, Client Service Operation for the Council.
- Undertaking the delivery of frontline technical support for Council.
- Update and document best practices and support procedures
- Participate in technical research and development to enable continuing innovation and improvement within the current environment.
- Participate in the planning, design, development and implementation of policies and procedures to ensure system access that is consistent with council goals, industry best practices, and regulatory requirements.
- Completion of other tasks, e.g. root cause analysis, knowledge base articles and general project assistance as required
- Building on and maintaining a professional culture within the team, where individuals take ownership and are fastidious and proud of delivering excellence and quality.
- To act professionally when representing City of Ballarat at forums or events as required.

**Qualifications and Experience**
- Demonstrable experience in Service Desk, and for customer service to the extent that it relates to delivery of services
- Demonstrated ability to support others to pre-determined outcomes
- Demonstrable experience with hardware and software troubleshooting functions, including familiarity with using set procedures and policies to guide decision making

**Specialist Skills and Knowledge**
- A junior level Service Desk technician with emerging technical lead experience
- Knowledge of Service Management
- Highly numerate and literate, with the ability to produce top quality reports, operational documentation and implementation communications
- Proactive and highly organised, with strong time management and planning skills
- Able to meet tight deadlines and remain calm under pressure
- Any other duties within ICT as directed by the Executive Manager of ICT

**Key Selection Criteria**
- Qualifications and experience as listed above
- Demonstrated experience as listed in the Specialist Skills and Knowledge section
- Demonstrated ability to champion, model and promote the corporate values.
- Excellent communication skills, both oral and written, including a proven ability to communicate
effectively with those of varying technical understanding.
- Strong troubleshooting skills, with an ability to learn.
- Experience working in an ICT support role.

**Apply**

Please ensure that you provide a cover letter and current resume. Within your cover letter ensure to provide a response to the Key Selection Criteria.

The successful applicant will be required to undergo a full employment medical and police check.

**Contact**Job Ref**:

- WB000018

**Submitted**:

- 11-10-2024

**Share

  • Ict Customer Support Officer

    5 days ago

    Ballarat, Australia JK Personnel Full time

    Extensive paid training - Hybrid work from home and within a positive and supportive team at the Wendour - Opportunity to commence a career within customer service and telecommunication **ICT Customer Support Officer** **The Company**: JK's Client is one of the world's largest IT service companies whose vision is to help the businesses they partner with to...

  • ICT Governance Officer

    2 weeks ago

    Ballarat, Victoria, Australia City of Ballarat Full time $60,000 - $90,000 per year

    The Information Services department is seeking an experienced and enthusiastic 'ICT Governance Officer' to join our team on a part-time ongoing basis.This role will suit someone with strong administrative skills who can support and provide advice through effective communication and collaboration with stakeholders.The ICT Governance Officer holds multiple...

  • ICT Support Specialist

    1 week ago

    Ballarat, Victoria, Australia beBeeTechnical Full time $80,000 - $100,000

    Job Description:We are seeking a highly skilled and motivated ICT Operational Support Technician to join our team. The successful candidate will be responsible for providing technical support and advice to customers, processing customer requests for new services, procurement, and equipment installation.The primary objectives of this position are to provide...

  • Ict Operational Support Technician

    1 week ago

    Ballarat, Australia Central Highlands Water Full time

    **ICT Operational Support Technician** **Classification **Level, Central Highlands Water Enterprise Agreement **Team, unit **ICT Service Delivery **Division **ICT & Digital **Work location **Learmonth Road, Ballarat **Employment type **Full-Time Fixed-Term, -months **Position reports to **ICT Service Delivery Team Leader **Direct reports **Nil **Our...

  • Ict Operational Support Technician

    1 week ago

    Ballarat, Victoria, Australia Central Highlands Water Full time

    **ICT Operational Support Technician****Classification **Level, Central Highlands Water Enterprise Agreement**Team, unit **ICT Service Delivery**Division **ICT & Digital**Work location **Learmonth Road, Ballarat**Employment type **Full-Time Fixed-Term, -months**Position reports to **ICT Service Delivery Team Leader**Direct reports **Nil**Our Values**Our...

  • Ict Business Systems Officer

    2 weeks ago

    Ballarat, Australia HAYS Full time

    ICT Business Systems / ICT Applications / System Support Service / IT Audit / Permanent Role / Hybrid Working **Your new company** Hays Geelong are currently partnered with a large public sector organisation located in Ballarat, Victoria. We are seeking to appoint **ICT Business System Officer on permanent full-time opportunity with Hybrid...

  • Customer Support Professional

    1 week ago

    Ballarat, Victoria, Australia beBeeTechnical Full time $73,961 - $78,771

    Job Description:The ICT Customer Support Officer is responsible for delivering technical support to meet the IT needs of Council.Works closely with ICT Teams to provide comprehensive Client Service Operation for the Council.Provides frontline technical support and undertakes delivery of key technical tasks.Updates and documents best practices and support...

  • Ict Service Desk Coordinator

    5 days ago

    Ballarat, Australia HAYS Full time

    ICT Service Desk Coordinator | ITIL | Azure | O365 | Server Virtualisation | Permanent Role | Ararat, VIC **Your new company** Hays Technology is currently partnered with a privately owned designer and manufacturer to recruit an **ICT Service Desk Coordinator** for a **permanent role.** **Based in Ararat**, this company specialises in customised electrical...

  • Ict Customer Support Officer

    5 days ago

    Ballarat, Australia JK Personnel Full time

    Extensive paid training - Hybrid work from home and within a positive and supportive team - Bring with you an enthusiasm to learn **The Company**: JK's Client is one of the world's largest IT service companies whose vision is to help the businesses they partner with to deliver and drive technology led transformations. Having been ranked number one for...

  • Ict Business Systems Specialist

    3 days ago

    Ballarat, Australia City of Ballarat Full time

    **12 Months Fix Term Maternity Leave backfill.**: - **Full-time role in a hybrid work environment (3 days in Ballarat office)**: - **Band 6 Salary from $88,829 to $98,566 per annum, plus superannuation - Monthly RDO.** **About you** To be successful in this role you will be able to demonstrate a strong technical approach to utilising ITIL methodology to...