Customer Success Coordinator

5 days ago

Success, Australia Montel AS Full time

Due to continued expansion, we are seeking a Customer Success Coordinator to work from our Stockton office to support our sales team and customers across Europe.

**The Role**:
Your role will have a wide range of responsibilities, which can include:

- Serve as the primary point of contact for customers, handling customer enquiries and concerns in a prompt, professional, and courteous manner
- Serve as an advocate for customers internally, providing feedback to various departments on ways we can improve the customer experience
- Provide customers with training and support in order to help them use the product(s) effectively.
- Build and maintain strong relationships with customers, serving as a trusted advisor and resource
- Keep abreast of changes to our products and services, and proactively communicate those changes to customers
- Monitor customer usage of our products and services, and provide recommendations on how they can get the most out of our offerings
- Help customers troubleshoot issues they may be having with our products and services
- Escalate customer concerns to the appropriate department or individual within the company
- Assist with the development and implementation of customer success initiatives
- Communicating with customers about their accounts and renewal plans and assist the sales team during upsell conversations
- Track activities in company CRM system and keep current by updating account information regularly
- Perform other duties as assigned.

**About You**:
You will be a strong team player with exceptional written and verbal communication skills and a can-do attitude. You will be highly organised with excellent time-management skills. The ability to build relationships quickly and effectively is essential.

Success in the role will be supported by the following:

- Excellent interpersonal skills
- Previous experience of SaaS (in a sales or service role)
- Working knowledge of CRM Tools (HubSpot experience would be an advantage)
- Proficient in MS Office
- Willingness to travel (Europe) to meet the needs of the business.
- A basic understanding of energy markets would be beneficial but not essential as would a second European language

**Contact Details**:

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