Program Transformation Leader

**Job no**: 526580
**Brand**: Product and Technology
**Work type**: Full time
**Location**: Queensland
**Categories**: Leisure Travel & Retail, Information & Technology, People & Culture, Leadership

Step into the role of Program Transformation Leader, where you'll play a crucial part in advancing FCTG Leisure's key strategic initiatives and 2030 plan. This position is integral in driving transformation, ensuring smooth coordination among selling brands, support teams, and customer-focused efforts. This role acts as the central integrator and accelerator for the Big Moves in FCTG Leisure, delivering a portfolio of strategic programs such as: Customer Loyalty, Salesforce Products (CRM, Marketing Cloud, LMS etc.) delivery that are in our control, and programs in our sphere of influence such as Genesis and Workday being the current major initiatives.

With your strategic oversight, proactive risk management, and effective change leadership, you will ensure these programs deliver measurable value, are executed efficiently across the global business, and contribute to lasting growth for the Leisure pillar. Join us to help guide our journey toward future success.

**Your Responsibilities**:
Strategic Delivery Leadership
- Orchestrate delivery of high-impact programs aligned to the business strategy
- Drive transformation across brands, geographies, and business units
- Ensure clear prioritisation, sequencing, and dependency management across initiatives in our direct control and sphere of influence

Program Governance and Stakeholder Engagement
- Lead a transformation team that includes drivers in change management, program management, tech and business design, and benefits - realisation
- Engage and provide insights to the Leisure Executive Team who are also your major SteerCo group
- Ensure full alignment flows from strategy through to front-line and all who are impacted
- Create clear lines of responsibility between project/program and PM&E

Value Stream and Agile Delivery
- Implement a value stream delivery model with empowered cross
- functional teams
- Ensure each program is measured by business outcomes, not just go-live milestones
- Promote iterative delivery, feedback loops, and fast course corrections
- Design program hand-off to BAU operational state such as passing to PM&E

Change and Readiness
- Oversee organisational change management, business readiness, and comms
- Define and embed new operating models as needed by transformation efforts
- Champion user adoption, upskilling, and training for new tools and ways of working

Integration and Enablement
- Align systems delivery with operational outcomes.
- Manage interfaces with ETS, Infrastructure, Privacy and Security teams
- Ensure readiness of environments, cutover plans, and hypercare postdeployment
- Experience in global capacity, managing global programs, resources and teams
- Proven experience (5+ years) in program management, with a focus on organisation transformation
- 5+ years experience leading cross-functional team in complex environments
- Proven success with tech-enabled change
- Strong commercial acumen and ability to link delivery to business value
- Exceptional stakeholder engagement and executive communication skills
- Deep understanding of program governance, and value stream models
- Experience in travel, retail, loyalty, or consumer-led industries preferred
- Certifications in either Program Management or a Change Business Degree are desired

**What you will enjoy**:

- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend glo