Arc Advanced Case Manager

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $97,955 - $111,142

**Grade**:VPS 4

**Occupation**:Community services

**Location**:Melbourne - Southern suburbs

**Reference**:VG/MC0242NS

Help shape the future of therapeutic justice in Victoria
Ongoing role, based in Frankston
Opportunities for professional growth and development
** About us**
- Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.
- Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
- The Magistrates' Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria. It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.

**About the role**
- Are you passionate about supporting individuals with complex needs through the justice system?
Join our dedicated Court Support Services team and make a meaningful impact in the lives of clients navigating the ARC List and CISP programs.
- As an Advanced Case Manager, you will provide client-centred, strengths-based, and solution-focused support to individuals with complex psycho-social needs, particularly those with mental health and disability support requirements. You will play a vital role in assessment, referral, and treatment planning, while also mentoring other case managers and contributing to continuous improvement initiatives.
- Key responsibilities:

- Deliver advanced case management to clients with complex needs.
- Develop person-centred support plans through assessment and engagement.
- Identify risks and implement harm minimisation strategies.
- Prepare and present court reports and provide expert advice to the judiciary.
- Mentor and coach case managers to enhance service delivery.
- Build and maintain relationships with legal professionals and service providers.
- Promote access to services by navigating local referral pathways.
- Contribute to practice improvements and professional development.

**Our benefits**
- We care about your health and wellbeing and have partnered with Fitness Passport, an initiative that allows you to access significantly discounted fitness membership program
- A range of flexible working arrangements
- Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other
- Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available
- Ongoing professional development within a collaborative and supportive work environment

**About you**
- Passionate about supporting people experiencing a range of complex psycho-social challenges, including mental health and disability-related needs.
- Skilled in engaging effectively with clients, building trust, and conducting thorough risk assessments to inform safe and responsive support plans.
- Equipped with relevant tertiary qualifications in social work, psychology, social sciences, or a related field (highly desirable).
- Experienced in working within the family violen ce service system, with a strong understanding of trauma-informed and culturally safe practices.

**How to apply**
- Resume
- A short cover letter

**Other information**
- CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
- We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
- We aim to create a workforce that reflects the community in which we live.

- Applications close Thursday 28 August 2025 at 11.59pm

Posted
- 14 August 2025