Care Service Officer in Canberra

Care Service Officer

About Simply Helping ACT And Queanbeyan:
Simply Helping ACT And Queanbeyan is dedicated to providing a diverse range of home care, aged care, and NDIS disability support services. Based in the ACT. Our mission is to help people live comfortably in their own homes and avoid unnecessary moves to residential care. We pride ourselves on offering flexible, high-quality services tailored to each individual’s unique needs, ensuring they have the choice and control they deserve over their care and support both at home and within the community.

About the Role:
Simply Helping ACT & Queanbeyan is seeking a dedicated Care Service Officer to join our team. It is an Office based role and in this role, you will create and maintain a professional relationship between clients and field staff and office. You will monitor the case management system, monitor and maintain client records, ensure best practice service delivery following Simply Helping ACT And Queanbeyan's policies and procedures.

Key Responsibilities:
1. Client Onboarding, Care Delivery & Review:

- Complete onboarding documentation of clients' needs, preferences, and goals for care.
- Collaborate with clients, families, and healthcare professionals to develop

individualized care plans.
- Ensure care delivery aspects are regularly reviewed and updated to reflect changing

needs and preferences.

2. Care Services and Scheduling:

- Coordinate care services by scheduling and assigning appropriate caregivers based

on client requirements and caregiver skills in collaboration with the rostering team.
- Maintain open communication with caregivers to ensure they are adequately

prepared and informed about client needs.
- Monitor service delivery and address any issues or concerns promptly to maintain

quality care.

3. Client Advocacy and Support:

- Serve as the primary point of contact for clients and their families, providing

support, guidance, and advocacy as needed.
- Advocate for clients' rights, preferences, and choices in all aspects of care delivery.
- Offer emotional support and reassurance to clients and families, fostering a trusting

and compassionate relationship.

4. Collaboration and Communication:

- Collaborate with internal teams, including caregivers, administrators, and the

Rostering Team to coordinate care services effectively.
- Communicate regularly with healthcare professionals, case managers, support

coordinators, community organizations, and other stakeholders to ensure
coordinated care delivery.
- Facilitate interdisciplinary meetings to review client progress, address concerns, and

adjust care delivery as necessary.

5. Documentation and Compliance:

- Maintain accurate and up-to-date documentation of aligned client assessments, care

plans, and service delivery in collaboration with the admin team and in accordance
with organizational policies and regulatory requirements.
- Ensure compliance with privacy regulations and confidentiality standards when

handling sensitive client information.

Qualifications and Skills:

- Previous experience in scheduling or workforce management, preferably using Care Link software.
- Strong focus on virtual team management.
- Effective problem-solving skills in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Commitment to maintaining high service quality standards.

Education and Experience:

- Certificate III or equivalent in healthcare administration, business management, or a related field preferred.
- Prior supervisory experience, particularly in home care or disability services

desirable.
- Familiarity with Care Link software or similar systems is advantageous.
- Strong experience working in the community/not for profit sector.
- Demonstrated understanding of the National Disability Insurance Scheme Act 2013,

My Aged Care and the Home Care Packages Program.
- Awareness and appreciation of current prevailing legislation and regulation in aged

care and disability support services.
- Previous experience within a similar role

Compensation:

- Part-time position with a Hourly based on competencies, qualifications, and experience. Some out-of-hours work may be required.

Application Instructions:
Please submit your resume and cover letter outlining your relevant experience and qualifications.

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