Authorised Officer

Authorised Officer - Deer Park
- Permanent Full-Time roles located at Deer Park
- Comprehensive training and development provided
- Starting rate of $38.5481p/h + penalties + super
- Your Expertise in Safety and Customer Service Will Make a Lasting Impact - Become an Authorised Officer with V/Line._
- V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade._
- V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge._

**About the role**

The Authorised Officer (AO) works with the Customer Team to provide a high degree of Customer Service and ensure an informative, safe and friendly environment for V/Line

Passengers and staff.

The AO is responsible for the network's day-to-day safety, with a focus on minimising antisocial behaviour, particularly during late-night Friday and Saturday services and special events.

AOs use their exceptional communication and conflict resolution skills to create a safe and smooth environment by responding to incidents, managing antisocial behaviour, and reporting fare non-compliance and behavioural offences under the Transport Act.
- Key Accountabilities include:_
- Authorised Officers will be responsible for the day-to-day reporting of offences under the Transport Act.
- Deterring anti-social behaviours including crime, vandalism and fare evasion by way of visible presence.
- Report all offences detected and submit relevant reports in an accurate and timely manner, ensuring all reports are of the highest standard.
- Provide a high degree of Customer Service to ensure an informative, safe and friendly environment for the V/Line passengers.
- Assist management in preparing for and responding to operational incidents and emergency response.

Our Authorised officers work on a rotating shift roster including late nights, weekend and public holidays. Our AOs work in teams of 3 or more with a Crew Leader. Shifts will start and end at the Deer Park station.

**About you**

You take pride in the impact of your work and are passionate about providing safe access for customers and staff.

You are resilient and thrive in high-pressure situations such as dealing with anti-social behaviour, incident response or emergency management incidents. You can make decisions quickly, often in stressful or unpredictable situations

Ideally, you have prior exposure or experience in emergency management, conflict resolution or law enforcement.

You have a strong customer service background and highly developed interpersonal skills. You enjoy working with the public and work well in a team environment.
- Demonstrated alignment to V/Line’s values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.
- Prior experience in Police, Prison Officers or similar roles will be highly regarded.
- Highly developed interpersonal and customer service skills.
- Experience in dealing with difficult/confrontational situations, including de-escalating volatile situations to ensure safety, is highly regarded.
- If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

**What we can offer**

In addition to free Myki travel, we offer:

- Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential - We’re transforming, and you can to. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

This is a **permanent, full-time opportunity with 5-weeks annual leave at 20% loading, superannuation, and free myki for metro & regional travel.**

The recruitment and selection process may include aptitude and personality assessments, behavioural interviews and employment references. The recruitment process for Authorised Offices can take many weeks to complete, we will update you on your progress throughout the process.

**Recruitment Process**

This role is a Medical Category 3 position.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment checks to meet our safe working standards. In addition, V/Line employees are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of em