Deliverability Consultant

**About Us**:
**The Company**:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

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**About the Role**:
We’re looking for a team player to join as a Deliverability Consultant on our talented Messaging Operations team.

This position plays an important role both internally and externally. The role will primarily support our JAPAC timezone colleagues and customers, but Messaging Operations is a global team and so all Consultants are expected to to facilitate all regions. Applicants based in Australia, Singapore or Japan are strongly preferred.
- Complete operational tasks such as building ramp ups, handling inbound customer support requests (via Zendesk) and handling compliance. Responding timely to all inbound requests and keep customers updated accordingly
- Provide consulting to customers who are experiencing deliverability challenges
- Proactively identify opportunities to recommend deliverability consulting and communicate to the account owner/manager
- Assist the global sales organization with RFPs and other needs during the sales process
- Represent Dotdigital at industry events and in community forums, creating new industry relationships and building on the reputation of our Messaging Operations team
- In collaboration with the entire team, develop and maintain deliverability best practice standards, and communicate these in the form of written documentation
- Stay current with applicable industry trends and best practices
- Strive to be an expert in the Dotdigital platform as well as deliverability toolsets used

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**About You**:

- Knowledge of the Microsoft office suite; particularly Excel
- Proven customer facing experience with strong communication skills
- Manage client expectations appropriately and communicate progress back effectively
- Able to prioritize competing tasks, handle responsibilities with a sense of urgency, take accountability, and operate with transparency
- Willing to work with customers in multiple time zones and be flexible with the working schedule. Don’t worry, personal time is important and the flexibility extends both ways
- Understand the importance of documentation; both using it and writing it
- A creative thinker and problem solver who’s happy to step outside their comfort zone and excited to nerd out about deliverability with us
- A team player committed to adapting priorities for the success for the whole team

We _really_ want to hear from you if you also have:

- Working knowledge of DNS - especially SPF, DKIM and DMARC
- Experience with:

- Kibana, Splunk or similar
- Zendesk or similar

**Why Us**:
**Don’t just take our word for it - hear what your future colleagues have to say about working in our team**:
**Tam - Head of Messaging Operations**

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**Interview Process**:

- 15min Screening Call with Team Talent
- Interview 1: 30min conversation with a team member to quiz your deliverability knowledge
- Interview 2: 1hr conversation with Messaging Operations leadership diving deeper into your expertise
- Interview 3: 1hr conversation with leadership to make sure we’re a perfect fit for each other

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**Some of Our Global Benefits**:

- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward

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**DEI commitment**:
**Legal statement **: