UX Researcher

2 weeks ago

Melbourne, Australia iterate Full time

Established Design & Research Practice
- 12 month FTC contract
- Flexible working environment

**The organisation**
- Bring your technical and analytical talents to the next level at this iconic blue-chip organisation. Working to an Agile delivery model, you’ll be based within one of the best digital teams in the country, with the latest tools and technologies, on projects that will challenge and excite you. No two days will be alike. You’ll be encouraged and supported to achieve both individual and business goals, in a fast-paced environment that is inclusive and progressive.
- A customer-centric mindset is not just something they talk about. It’s a shared attitude within this organisation, and it’s helped shape a purpose-driven culture their people rave about. Here, job satisfaction won’t cost you your personal life. Hybrid and flexible work arrangements are on offer, plus a heap of benefits and incentives that really are the icing on the cake.**What User Experience Research accomplishes in this team / business?**
- It builds a deeper understanding of design problems.
- Informs design decisions.
- Provides evidence to support decisions.
- Identifies the right problems to solve
- Creates awareness of new opportunities for product innovation

**Day-to-day, your role will include, but not be limited to**:

- Plan and Implement a lean UX Testing stream. Recruiting customers in order to test design concepts before development - validating ideas and identifying usability issues sharing actionable insights with the wider project teams.
- Develop a phased Research Framework to build organisational capacity for regular-ongoing usability testing, customer interviews and discovery research.
- Design and implement quantitative & qualitative studies throughout the customer lifecycle and support product teams.
- Map the end-to-end customer journey pinpointing customer needs, expectation and pain points providing a roadmap of product improvement and innovation opportunities.
- Continue to optimise the business & wider design teams research ability through training and development
- Service design experience a plus

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