Customer Care Representative

19 hours ago

Ormeau, Australia Air Liquide Full time

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The underlying objective of this position is to provide assistance to the National Collections Manager in the collection of all AIR LIQUIDE Healthcare (ALH) and Healthy Sleep Solutions (HSS) accounts with the objective to reduce both DSO and the level of Debtors outstanding > 90+ days whilst also identifying and reducing any credit balances

An important function of this role is to ensure that all collection entries are posted in the Great Plains system (ERP) to maintain an accurate Aged Trial Balance.

**How will you CONTRIBUTE and GROW?**:

- Responsibility for maintaining an Aged Trial Balance as directed
- Ensuring set KPI’s/Target are met in relation to Collections, DSO, Credit Balances and Aged debt
- Dealing with Outbound Collection calls
- Answering Customer telephone enquiries
- Dealing with inbound correspondence relating to accounts
- Liaising with ALH States staff to solve customer enquiries and to obtain information necessary to complete Collection activities
- Identifying those accounts/groups of accounts that ALH is having difficulty collecting and coordinating with the National Collections Managers and the States Sales Teams to facilitate the collection of these debts. Making recommendations to the National Collections Manager regarding non paying/problem accounts.
- Liaising with debt collection agency regarding delinquent debtors, as per Company’s policy
- Raising and processing credit notes where appropriate with supporting documentation
- Raising and processing account journals as required
- Data entry/Account maintenance in the Great Plains system
- Comply with Company’s priorities and policies in terms of debt collection. More generally Comply at all times with all policies and regulations applicable to the role
- Other administrative and collection duties as directed by the National Collections Manager
- Conducting all activities in accordance with requirements of ALH's Quality Management System

**Are you a MATCH?**:

- Qualification or experience in accounting preferable but not essential
- Basic understanding of accounting principles
- At least one year practical experience in collections
- Strong interpersonal and communications skills
- Good computer literacy
- Excellent organization skills and ability to work autonomously
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Ability to solve practical problems and to respond to inquiries

**About Air Liquide**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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