Front of House Team Member

2 weeks ago

Macquarie Park, Australia FIRST CONTACT Full time

Location: Macquarie Park Salary: AUD Industry Standards

**Front of House Team Member - Reception & Hospitality**

We’re looking for a warm and engaging **Front of House Team Member**to join our team at a corporate campus in **Macquarie Park**. If you have a passion for creating welcoming experiences and thrive in a front-facing reception and hospitality role, this is the perfect opportunity for you

**WHAT YOU’LL BE DOING**

As the **friendly face** of our corporate campus, you’ll provide an **exceptional first impression** and ensure a seamless experience for tenants, visitors, and retailers. Your role is all about **hospitality, service, and connection**, making sure everyone feels valued and supported from the moment they arrive.
- **Reception**- Greet guests with warmth, assist with queries, and enhance the experience with your proactive service.
- **Front-of-House Hospitality** - Support events, meetings, and VIP visits, ensuring seamless coordination and a premium experience.
- **Guest & Tenant Engagement** - Be visible and approachable, fostering a welcoming and community-driven atmosphere across the campus.
- **Service & Support** - Manage mail and deliveries, assist with general inquiries, and provide hands-on support to enhance the guest experience.

This **active role** involves time on your feet, engaging with people, and ensuring that every visitor and employee enjoys a **five-star experience**.

**WHO YOU ARE**
- A **people person** who thrives in customer-facing roles (hospitality, concierge, front desk, or events experience preferred).
- Detail-oriented with a **genuine passion for service** and creating memorable experiences.
- Adaptable and proactive, with a knack for anticipating needs before they arise.

If you love making people feel **welcome, supported, and part of a great community**, we’d love to hear from you

**What you'll bring to the role**:
You should have previous experience in a customer-facing position within an office, hotel, or hospitality environment. Your natural talent for connecting with people from diverse backgrounds, building genuine rapport, and nurturing relationships will be invaluable. Your motivation will stem from establishing authentic connections, paying meticulous attention to detail, adeptly following processes, and dedicating yourself to closing the loop.
- At least two years of experience in a customer-facing role, preferably in hospitality, airline, retail, or a similar service-oriented sector.
- Strongly embodies a customer-centric and hospitality-led mindset, adapting to visitors'/employees' needs and preferences to enhance their overall experience.
- Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges.

**Why you should choose First Contact**:

- Rewarding Monday-Friday, enjoy your evenings and weekends
- Compensation surpassing industry standards
- Outstanding rewards program - earn gift cards and perks
- Learning and development from some of the best leaders in workplace experience.
- Around-the-clock support through our wellness partner “Sonder” Employee Wellbeing Platform

Are you ready to embark on a professional journey like no other? Join our team today and become part of this exciting adventure Together, let's create a workplace experience that leaves a lasting impression.

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