Community Case Manager

5 days ago

Gold Coast, Australia KinCare Full time

**Job Description**:
**About the role**:
You will manage a portfolio of community-based elderly customers (with home-care packages) around the Gold Coast area. The key responsibilities include building relationships with elderly customers and their families, developing tailored care plans, managing budgets, and coordinating care services to maintain our customer's independence. You will be inspired and motivated to make a positive difference to the families and achieving ultimate customer satisfaction.

Your strong networking skills will enable you to build rewarding external relationships within the relevant communities. Your week will be spent mostly out on the road around Perth visiting customers in their homes, while the rest of your time will be spent liaising closely with our internal teams to ensure the smooth delivery of care services.

This is an autonomous role where you’ll have the ability to manage your own schedule and work from home when possible.

**About you**:

- Previous case management experience especially Home-Care Packages.
- Advanced knowledge of the Community/Aged Care system and funding model.
- Strong coordination and organisation skills.
- Exceptional customer service, negotiation and influencing skills.
- Excellent ability to connect with multiple stakeholders and think commercially.
- Experience using a customer database or online CRM tool.
- A current valid driver's license and reliable vehicle.
- A clinical background (EN, RN, allied health, social work, dietician, etc) would be great but not essential.

**About KinCare**:
We have a 29-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

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