Guest Services Manager

2 weeks ago

Fortitude Valley, Australia Lancemore Hotel Group Full time

**Competitive salary and exclusive staff discounts**:

- ** A great opportunity for an experienced Front Office professional who is ready for the next challenge**:

- ** Join a dynamic, growing company with great career opportunities**:

- ** FREE U Day - get the day off on your Birthday**

The Constance Hotel is seeking an enthusiastic **Guest Services Manager.**

If you enjoy connecting with people, this is the role for you In addition to Front Office duties, this role will drive and implement the guest experiences throughout the hotel.

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Make recommendations on the Hotel and local area
- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required

**ABOUT YOU**:

- Success in a similar role and exposure to Hotel Front Office reception and reservations work is essential
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional administrative skills and able to pick up systems
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- Positive mindset and a can do attitude

**ABOUT US**:
**The Constance Hotel**

Brisbane’s only street art Hotel has partnered with some of Australia’s most creative personalities to create a distinctly Brisbane vibe. The unique character of the building has been artfully restored and provides a charming foundation for this Brisbane CBD hotel, which is celebrated and upheld daily by the team members who work here.

**Lancemore Hotel Group**

Founded in 1986, The Lancemore Group is a leading Australian lifestyle brand and pioneer in Boutique Hotels and residential conference facilities.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

**No Recruitment Agencies please

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