Retail Officer

1 week ago

Melbourne City Centre, Australia Shrine of Remembrance Full time

**Please note**: This position is a Grade 2.1 with a salary of $56,834- $64,911(+penalties)
The Shrine of Remembrance is more than just a monument; it's a symbol of remembrance, honour, and community.
**What You'll Do**:
The position reports to the Visitor Experience Manager and is supervised on a day-to-day basis by the designated member of the Visitor Experience (VE) team.
**Some of your responsibilities will include**:

- Front line visitor service in the Shrine's retail store including engaging with visitors, processing sales, upselling, facilitating donations and enhancing overall visitor experience.
- Undertake hospitality duties to support the commercial retail objectives including provision of pre-made/packaged food and beverages, as well as coffee making (training provided).
- Ensure the kitchen and food preparation areas are maintained to a high standard.
- Stock control including processing incoming stock, re-stocking and assisting the Visitor Experience Coordinator in ordering and undertaking stock takes, including F&B items.
- Retail merchandising to ensure the presentation of retail stock (including F&B) is visually appealing and attractive and in accordance with set merchandising plans.
- Administrative retail tasks including accurate recording of sales, daily takings and generating reports.

We are looking for a motivated individual who can make a positive impact on our team. Here's what we're looking for:
Essential
- Demonstrated experience in a retail environment including the delivery of excellent face to face customer service, cash handling and using POS systems, stock control and visual merchandising.
- Excellent interpersonal and communication skills with the ability to engage and connect with our diverse visitors.
- A positive, can-do attitude, the ability to work as part of a team, to be constructive, adaptable, and committed to ongoing improvement.
- Demonstrated organisational and administrative skills including the ability to work independently and proactively with limited supervision

Desirable
- An interest in Australian wartime history and an awareness of issues related to exhibitions and interpretation in museums or memorials.

**Why Join Us**:
Working with us means being part of a dedicated team that values history, remembrance, and community. You'll have the opportunity to contribute to the growth of a significant Victorian landmark while enhancing your experience in hospitality. We offer a supportive, flexible, and inclusive work environment that encourages growth and innovation.
The Shrine of Remembrance is committed to equality, diversity, and inclusion. We welcome applicants of any: ability, including people with disability; age; cultural background, including Aboriginal and/or Torres Strait Islander Australians; gender identity; parental or carer status; race; religion; sex; or sexual orientation.
**How to Apply**:
If you're ready to make a meaningful impact and be part of our journey, we'd love to hear from you. Please submit your resume/cover letter addressing the key selection criteria contained in the position description via the link above

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