Customer Service

Respirico Healthcare / ScooterWorld is a South Australian owned and operated business which provides sleep, respiratory and mobility products and services. We have a close relationship with SA Health, major & regional hospitals, DVA & NDIS as well as many nursing homes and clinics. We have a great reputation as we strive to offer the best service and care when helping patients. Our staff are passionate and love seeing the improvement our products and services make to our patients and customers lives. We are currently in an exciting time for growth and are looking for a dynamic and outgoing person to join our team.

At Respirico Healthcare we believe in making the world a more accessible, equitable and inclusive place for all people, focusing on those with disabilities, poor health, and those facing physical or mental challenges. We consider this our core principle that all our decisions are based upon and it is something our entire team is proud of and actively exhibits everyday.

An outstanding opportunity awaits the right person initially based at our Salisbury Plain branch but you may be required to work at our different branches from time-to-time depending on the needs of the business. This role is in-store customer service role requiring reception and administration duties as well as sales of healthcare equipment. 2 full or part-time positions are currently available. Casual position also available.

**Day-to-day responsibilities include**:

- Retail sales
- Product demonstrations
- Reception duties
- Answering internal and external calls
- Booking appointments and scheduling calendars
- Contacting existing customers to re-book and generate ongoing sales
- Assist in mobility and CPAP sales/customer assistance
- Perform data downloads for customers and forward onto doctors and care providers
- Working as a team and also solo
- Inventory management
- Stocking shelves
- Invoicing
- Receiving and dispatch
- Setting up new equipment displays
- Working in different branches
- Data entry
- Sterilisation and cleaning of equipment
- Basic administration responsibilities
- Drive sales and growth of business
- Invoicing and POS

**Skills & Experience**
- Monday - Saturday - between 15-37.5 hours depending on availability
- Career opportunity with scope for future advancement
- Car licence required with good driving record
- Highly motivated, professional and empathetic demeanor
- Police clearance required
- NDIS Worker Screening Check (can be completed during induction)
- Excellent customer service skills
- Professional and confident phone etiquette
- Good health
- Stable work history
- Competent computer skills
- Ability to manage multiple customer interactions at once ie. phone and in-person
- Self-confident with excellent communication skills
- Demonstrated empathy with elderly, disabled and ill customers
- Accepting of all races, religions etc
- Reliable, punctual, honest and committed
- Education - high school, and preferably some post-secondary studies
- A background in health, sales, customer service or reception is preferred but not required
- Yearly flu-shot & Covid-19 vaccination required

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 15-37.5 per week

**Salary**: $28.00 - $34.00 per hour

**Benefits**:

- Employee discount
- Profit sharing

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus
- Quarterly bonus

COVID-19 considerations:
All customers required to wear masks, QR code check-in, hand sanitiser & PPE provided, all staff require Covid-19 Vaccination

Application Question(s):

- As per South Australian Government and SAHealth requirements, have you received or are you willing to receive the Covid-19 Vaccination?

**Education**:

- High School (Year 9-11) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person