Call Handler

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our government client is seeking to engage a Call handler on a contract for 3 months.

**Position Overview**

**Duties & Responsibilities**:

- As the Call Handler you will staff and maintain the call centre service during normal business (8:30- 5) hours and provide a key role to support the wider team to deliver its objectives and work collaboratively across the team and under guidance.
- Investigation Resolve escalated first level complaints, concerns from the general public
- Liaise with various stakeholders, including clients, to gather evidence and information necessary for decision-making to finalise the complaint.
- Assess and prioritise all complaints in accordance with the urgency and/or seriousness of the issues raised.
- Administrative Receive first level complaints or concerns from the general public.
- Administrative tasks of the team, including but not limited to, records management, directing incoming enquiries.
- Maintain records in accordance with the Territory Records 2002

**Mandatory Requirements**:

- Applicants must obtain a cleared police check.