Customer Solutions Lead, Fsi

Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.
- 10+ years of experience leading large-scale technical or engineering programs, with a proven record of strategic thought leadership, business case development, realizing customer benefits and successful program completion.
- 7+ years of experience in a customer-facing role engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies.
- Experience in people management, mentoring and promoting.
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams.
- Do you want to work with Australia's largest enterprises to enable their journey to the cloud?
- Are you a strategic thinker who can identify customer problems, establish themes and build solutions?
- Are you passionate about building high-performing teams, establishing new processes to drive change and accelerate value realization?

Key job responsibilities
- Think strategically to shape the rapidly growing Customer Solutions Management (CSM) function through defining, improving and implementing new processes, methodologies, and tools.
- Hire, develop and coach CSM team members.
- Ensure frameworks and planning are in place - such as governance, reporting, and Agile practices - to help surface risks and barriers in advance.
- Work with CSM Leadership to ensure seamless coverage of migrations, review upcoming pipeline/supply and align workforce management accordingly.

Reporting to the Australia and New Zealand Head of Customer Solutions, you will lead a team of industry specialized Customer Solution Managers (CSM) responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units. You will also undertake customer facing activities to help drive customer results, resolve challenges and help customers best engage with AWS. You will ensure migration data is up to date and actions are being taken to de-risk/prepare for new migrations as well as accelerate delivery of inflight migrations.

Communication and change management skills will be vital to influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, ProServe, partners). Considering the end-to-end needs of the CSM function (including resourcing; enablement and hiring/onboarding/training), you will take ownership of initiatives that will further develop and mature/transform the team. Through collaboration with regional and global stakeholders, you will help shape and support the rapidly growing CSM function, where your passion to define and implement effective processes, methodologies and tools will be essential to the success of your team.

About the team
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Sydney, NSW, AUS
- Understanding and awareness of key technology and market trends.
- Experience across different industry verticals - ideally including Financial Services.
- Project management certification or training such as PMP, Scrum, or other Agile certification.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.