Dispute Resolution Manager

11 hours ago

Sydney, Australia Impel Management Pty Ltd Full time

Rapidly growing Fintech - Highly competitive salary package + hybrid working - Fantastic modern offices We are seeking a Dispute Resolution Manager with experience dealing with AFCA to join a vibrant and growing non-bank lender who specialise in helping SME's achieve their dreams through fast and accurate access to finance. The role will be to manage a newly established team with one junior staff member. **Day to Day responsibilities**: - Case management of AFCA complaints & negotiations - Manage escalated mediation and problem solving for Consumers - Management of IDR/EDR complaints - Work with our 3rd party legal team to negotiate commercially minded settlements - Manage high priority legal requirements for the Collections Team - Ownership of Hardship agreements with customer - Manage small Service team **To be considered for the role you will have**: - Strong experience working with or in SME lending businesses - 1-2 years' experience in complaints and settlement negotiations - Good understanding of legal requirements through the arrears process - Excellent communication skills and ability to negotiate fairly and professionally - Ability to work with technology - internal systems as well as navigating third party portal - Demonstrated initiative, drive, enthusiasm, and a team player - Excellent organisational and time management skills - High attention to detail - Ability to work well with other people and build good relationships If you have the skills to match the requirements of this vacancy, please send through your up to date resume via the **"Apply"** option on this page.

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