Sbs Ombudsman

We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.

**About Us**

SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.

SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations stories otherwise untold in the Australian media.

**The Role**

SBS is seeking a qualified and suitably experienced person to fill the position of the SBS Ombudsman. This office plays a critical role in ensuring SBS meets our obligations to our Audience, Charter and the SBS Code of Practice. The position sits independently within the SBS organisation and reports directly to the SBS Managing Director.

The primary duty of the SBS Ombudsman is to review, investigate, manage and respond to complaints made in relation to SBS content that are covered by the SBS Code of Practice across television, radio, and digital media platforms, including recommending remedial actions as relevant, where a complaint is upheld. The Ombudsman is required to exercise sound judgement and interpretation to ensure these complaints are handled with a high degree of sensitivity, within required timeframes, and confidentially. The Ombudsman must resolve complaints with impartiality and with due regard to the SBS Code of Practice and the SBS Charter, and provide regular reports to SBS management, the SBS Board and Codes Review Committee.

**About you**
- Effective and sound judgment and decision making
- Excellent interpersonal and relationship management skills
- Highly developed interpretation, critical thinking and analysis skills
- A strong focus on customer/audience satisfaction and outcomes
- Knowledge and experience in audit, compliance and the investigation of sensitive and/or complex matters
- Outstanding attention to detail

**Some of the reasons to consider working with us**
- The people We truly celebrate and welcome difference at SBS and encourage everyone to bring their whole self to work, you’ll be part of one of the most inclusive companies in Australia
- The culture and the engagement of our workforce SBS is ranked in the top 25% of all media companies for employee engagement
- We’re agile and innovative in the way we work, as well as being a trusted and established brand. At SBS we have been broadcasting for over 40 years and our future is packed with many more exciting developments
- We also love to promote from within We have allocated training funds to do just that and help bridge the gaps when moving from role to role.

For other opportunities within our organisation please visit our careers website SBS Careers - Working at SBS

**Reasonable adjustments