Service Advisor Toyota

As a **Service Advisor for Toyota**, you will thrive on challenges, excel in team environments, and demonstrate exceptional customer service skills.

**Responsibilities**:

- Being the first point of contact for our customers, you will determine their requirements
- Liaising with the workshop and parts departments
- Liaise with customers to assist with Spare Parts and accessories enquiries
- Use of Manufacturer EPC (Electronic Parts Catalogue) to determine required parts
- Quote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experience
- Meeting and exceeding manufacturers Customer Satisfaction targets

**Requirements for the role will involve the following**:

- Full work rights in Australia
- Experience in a similar role within a Retail or Service related environment
- Excellent communication, numeracy and customer service skills
- Willing to go above and beyond to exceed customer expectations
- Sound automotive technical knowledge
- Punctual and reliable
- Have a professional attitude and be well organised
- Current drivers licence
- Be able to work in a team environment
- Demonstrate care and attention to detail

**What we offer**:

- Attractive salary and commission package
- The opportunity to work in a well established company with an excellent reputation for customer service
- A dynamic and friendly work environment
- Career opportunities that only come with working within one of the largest automotive companies
- Exclusive staff discounts on lifestyle and automotive products

Join **Cowra Toyota**, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.