Warranty Officer

Location:
- Granville- Job Type:
- Permanent / Full Time- Salary:
- Contact:
- Orrin Huang**About the Company**

Leading global manufacturer of mechanical, electronic and pneumatic components. The primary customer base is the rail and mining industries. Based in Granville, you will work in a team of 5. The specific section you will be working with is HVAC/air conditioning units for trains (rollingstock).

**About the Role**

Due to company growth over the last few years, the Customer Quality team is growing. This is a newly created role for a Warranty Engineer. The focus of this role is to look for someone who is customer focused, with strong communication skills and has high attention to detail.

When a warranty claim comes, you will go and collect data from other teams in the business (design engineers, software engineers etc.) to review and investigate the claim, then write a report about what was done to fix the issue. There will be administration and technical report writing responsibilities in this role.
- Organise and participate in regular customer meetings.
- Complete failure investigation reports as feedback to customers.
- Investigate supplier component failures (DGR) where nominated.
- Organise retrofits and rework.
- Ordering parts and components in SAP.

**Skills and Experience**
- Previous experience working with technical components would help, there is technical report writing in this role.
- Strong administrative skills, high attention to detail.
- Confident personality, you will be in meetings and be talking to customers - not all the time, but there will be instances.

**Recruitment Process**
- Phone Call w Recruiter
- Video Interview w Recruiter
- 1st Round Interview w Customer Quality Manager
- 2nd Round Interview + Office Tour
- References
- Offer to start