Deskside Technician

**Who we are** **What will you do?** - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Diagnose printer and other peripheral devise failures and implement repair solutions - Troubleshoot network devices in order to ensure connectivity from the PC to the Network - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Diagnose printer and other peripheral devise failures and implement repair solutions - Troubleshoot network devices in order to ensure connectivity from the PC to the Network **What you"ll get** - Work with brilliant minds, often within a global capacity; - Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. **Why we're different** - Brazilian and privately owned company; - Agility, flexibility, and innovation are in our DNA; - Flat organizational structure which enables faster communication and decision making. **Take a look for yourself** - 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 - Experience troubleshooting and replacing hardware on Lenovo PCs - Experience using Active Directory - Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client - Experience troubleshooting wireless connectivity issues - Quality Customer Service skills - VPN experience. - Experience with basic hardware printer support - Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP Pay: $50,000.00 - $60,000.00 per year Schedule: - 8 hour shift Ability to commute/relocate: - Bayswater, VIC 3153: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - IT support: 3 years (preferred) Work Authorisation: - Australia (preferred)