Executive Level 1

**Job Reference Number **22-CHPSDIV-14454

**Classification **APS Level 4

**Job Title **Program Management Officer

**Division **Cancer Hearing and Program Support Division

**Branch **Hearing Services Branch

**Section **Voucher Operations Section

**Location **Canberra, ACT

**Status **Ongoing

**Employment type **Full-time

**Salary Range **$73,706 - $77,879

**Contact Officer Name**:Peter Doumit
**Phone**:02 6289 1550

**Eligibility**
- To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made
- An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:

- Satisfactory completion of an Australian Federal Police criminal history check,

and where relevant a Working with Children and Vulnerable People Check.
- Completion of a medical declaration and pre-employment medical (where

required).
- Providing evidence of qualifications.

**Division Responsibilities**

The Cancer, Hearing and Program Support Division is responsible for:

- administering the Australian Government Hearing Services Program (program) and

providing policy advice on hearing health.
- being the central coordination point for cancer matters in the department and

managing cancer screening programs and services including producing evidence
- based policy, and delivering best practice cancer care initiatives; and
- the management of the National Cancer Screening Register (NCSR) through our

service provider including the transition of the National Bowel Cancer Screening

Register.

**Branch Responsibilities**

The Hearing Services Branch supports eligible Australians with hearing loss to remain

independent and participate in their communities. The key role of the branch is to

administer the program. The branch also has a role in developing and providing advice on

hearing health and is currently supporting an external policy review of the program as well

as the implementation of the Hearing Services roadmap.

**Section Responsibilities**

The Voucher Operations Section is responsible for:

- Managing hearing service provider accreditation and ongoing contractual

arrangements.
- Resolving hearing service provider complaints.
- Providing advice to hearing service providers on the hearing service provider

compliance support framework.
- Providing clinical audiological advice across the branch and to external stakeholders.
- Under a Deed of Standing Offer for the supply of Assistive Hearing Technology (AHT):

- Managing manufacturer registration, conducting audits of listed AHT, approving

alternative AHT in exceptional circumstances and managing relationships with

AHT suppliers.
- Managing relationships with:

- Practitioner Professional Bodies and overseeing qualified hearing practitioner

management; and
- The Department of Veterans’ Affairs through the joint Statement of Intent.
- Responding to a high volume of client enquiries through the contact centre and

resolving client complaints.
- Administering the Hearing Services online portal and website.***

**Key Responsibilities**
- Processing provider accreditations and routine service provider contract

management.
- Responding to program related enquiries from contracted service providers and

device manufacturers.
- Administration & Liaison with Professional Practitioner Bodies regarding Hearing

Services Program news article submissions.
- Negotiating and liaising with internal and external stakeholders to ensure positive

outcomes.
- Monitoring program outcomes and supporting cross program activities.
- Manage & maintain drop box access for Hearing Service Providers & Device suppliers
- Assist in reviewing and ongoing maintenance of communication materials, including

**Key Capabilities**

and PowerPoint.
- Strong written and verbal communication skills including engagement with internal

and external stakeholders
- Good organisational skills and the ability to prioritise work and competing tasks
- Work under general supervision and direction, exercising some autonomy regarding

how work tasks are performed
- Ability to demonstrate a good attention to detail.
- Demonstrated ability to manage multiple tasks within tight timeframes to deliver

results.
- Ability to promote and manage productive working relationships with internal and

external stakeholders, including liaison and negotiation.***

**Desirable Experience**
- Previous experience working within a legislative and program management

framework.
- Previous experience using Trim.
- Knowledge of the disability industry would be highly regarded.

the real potential to develop, the required skills, knowledge, experience and qualifications

to perform the role. These requirements are based on the information provided to you as

part of the job advertisement, in line with the APS Work Level Standards.

Applicants are required to provide a statem