Specialist, Product Management

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Specialist, Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Security Solutions Organisation (SSO)
As the world is rapidly evolving and interconnecting, Mastercard is addressing a wider range of risks across different domains (digital, financial, cyber, and operational) that not only protect every transaction, but the larger ecosystem of interactions beyond payments and banks. All risks are intertwined - meaning the security and trust require robust solutions that connect data points across these domains.

The Security Solutions Organisation (SSO) is at the forefront of that mission, developing and delivering world-class, scalable products and services to safeguard all aspects of safety and security in the current and future payments space & beyond. This includes a wide portfolio of our products covering Cyber Security, Fraud, Crypto risk, to name a few.

Our growing team reflects the fast-growing business unit within Mastercard. It is a great opportunity to join, make an impact and grow with us.

**Job Description**:
We’re looking for highly motivated Product Specialist who displays strong skills in product management, relationship building, problem solving, intellectual curiosity, openness, resilience, and the ability to effectively drive outcomes for the business.

In this role you will:

- Develop deep product expertise to articulate the value propositions for Mastercard’s security solutions and customer segments
- Collaborate with SSO leads and regional teams to help solve customer problems, scale products across Australia / New Zealand markets, and drive revenue growth
- Rollout new initiatives across Australia / New Zealand markets
- Contribute to the development of go-to-market strategies, account planning, and customer engagement
- Collaborate with Customer Delivery & Technical Account teams to deploy and implement cyber, fraud, and security products
- Document and manage actions from customer meetings while proactively resolving issues and open items
- Help to tailor product documentation and literature for the Australia / New Zealand markets, which demonstrates understanding of market and industry landscape
- Project management and tracking
- Help to manage and plan SSO communication & marketing activities
- Collaborate with other Mastercard product and segment teams by taking the initiative to build relationships across teams

All About You
- Energetic and enterprising individual
- Display high degree of initiative & agility
- Ability to work in a team and independently
- Ability to multi-task in a fast-paced, deadline-driven environment
- Advanced Word, Excel, and PowerPoint skills
- Well planned, organised & structured to manage time & work effectively
- Attention to detail with excellent verbal and written communication skills
- Take initiative, operate with a sense of urgency and responsive to customer requests
- Identifies issues and is able to articulate effective solutions to meet customer needs
- Proven ability to track, prioritize, and drive multiple concurrent projects to success.
- Creative yet analytical thinker, with excellent interpersonal, facilitation and communication skills

Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security