Customer Banking Specialist Relief- 240 Queen

2 weeks ago


Brisbane, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist Relief
- 240 Queen Street Area
- We are a customer and community focused network of branch colleagues
- Together we can create brilliant customer experiences that matter
- **Part Time 25 hours per week**:

- **Monday to Friday: 11 - 4pm**:

- **Provide relief support to branches within the Brisbane City & Inner North Area - must be available to travel**

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically you will**:

- Build a personal connection with customers through meaningful conversations
- **Provide relief support to branches within the area must be able to travel**:

- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**We're interested in hearing from people who
**- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 18/11/2024

Job ID REQ221919



  • Brisbane, Queensland, Australia Commonwealth Bank Full time

    Customer Banking Specialist Relief - Brisbane City & Inner North AreaCustomer Banking Specialist Relief - Brisbane City & Inner North Area5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Multiple Customer Banking Specialist Relief PositionsPermanent Fixed roster: Monday to Friday 11 - 4pmThis role...


  • Brisbane, Australia Commonwealth Bank Full time

    We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Part Time 25 hours per week** - **Monday to Friday: 11 - 4pm or 9:30 - 2:30pm** - **Provide relief support to branches within the**Brisbane City & Inner North**Area**: - must be available to travel** **See yourself in...


  • Brisbane, Queensland, Australia Commonwealth Bank Full time

    Please note:2x Customer Banking Specialist Relief roles Fixed roster: Monday to Friday 11 - 4pm Support multiple branches across Brisbane South Area — each day brings a new team, location, and opportunities to make an impact Do work that matters As the public face of Comm Bank, the Retail Banking Services (RBS) team delivers a seamless banking experience...


  • Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief Brisbane South Area - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** Multiple Customer Banking Specialist Relief - Brisbane South Area. - Monday to Friday 11am-4pm - Ability to travel is required...


  • Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief Chermside Area - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Part Time 25 hours per week**: - **Monday to Friday: 11 - 4pm**: - **Provide relief support to branches within the Chermside & Brisbane City & Inner North Area -...


  • Brisbane, Queensland, Australia Commonwealth Bank Full time $90,000 - $120,000 per year

    Part Time Roster (20 hours per week): Monday to Friday : 9.30am - 1.30pmTravel will be required for this role to support multiple branch's in the areaDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been...


  • Brisbane, Queensland, Australia Buscojobs Full time

    Thorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note : Monday to Friday 9.30am to 3.30pm Support multiple branches across Maryborough & Sunshine coast Area—each day brings a new team, location, and opportunities to make an impact Do...


  • Brisbane, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Relief Chermside Area - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** - Monday to Friday 11am to 4pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS)...


  • Brisbane, Queensland, Australia Commonwealth Bank Full time

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster Part Time Roster (20 hours per week): Monday:12.00pm – 4.00pmTuesday:12.00pm – 4.00pmWednesday:12.00pm – 4.00pmThursday:12.00pm – 4.00pmFriday:12.00pm – 4.00pmANDPart Time Roster (20 hours per week): Monday:9.30am -...


  • Brisbane, Queensland, Australia Commonwealth Bank Full time

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster Part Time Roster (20 hours per week): Monday:12.00pm – 4.00pmTuesday:12.00pm – 4.00pmWednesday:12.00pm – 4.00pmThursday:12.00pm – 4.00pmFriday:12.00pm – 4.00pmANDPart Time Roster (20 hours per week): Monday:9.30am -...