Sales Manager

**Additional Information**
**Job Number**25132199
**Job Category**Sales & Marketing
**Location**Le Meridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

We’re seeking a confident Sales Manager - Groups & Events to join our chic, design-led hotel in the heart of Melbourne.

Reporting directly to our Director of Sales, you’ll be the go-to for MICE business, driving group bookings, conferences, and special events — with wedding sales experience a bonus.

You’ll be joining a fun, supportive environment with a fantastic team that’s passionate about delivering results and celebrating success together.

You’ll also be part of a hotel recognised among the very best, proudly named in **Gourmet Traveller’s Top 10 Best Luxury Hotels in Australia** and crowned as one of the **Best Hotels in Victoria** in the **Gourmet Traveller 2025 Hotel Guide**.

As part of Le Méridien Hotels & Resorts, a portfolio spanning over 100 destinations worldwide, you’ll represent one of the world’s most iconic luxury brands — synonymous with European glamour, mid-century elegance, and inspiring guests to savour the good life. Melbourne is the newest addition to the global collection and a showcase hotel for the brand, blending timeless sophistication with a distinctly local edge.

**What you’ll do**:

- Convert high-value MICE enquiries into confirmed events.
- Drive group & event sales across corporate, leisure, and weddings.
- Prospect, negotiate, and close contracts with confidence.
- Showcase our stunning venues and deliver seamless event experiences.
- Partner with Revenue, Marketing and Operations to exceed client expectations.

**What you’ll bring**:

- 1-2 years’ experience as a Sales Executive/Manager in hotels.
- Proven track record in Groups & Events sales.
- Bonus: wedding sales experience.
- Skills in CI/TY, Opera & Key Watcher are highly regarded.
- Strong prospecting, negotiation, and relationship skills.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

**CORE WORK ACTIVITIES**

**Building Successful Relationships that Generate Sales Opportunities**
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.

**Managing Sales Activities**
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

**Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue**
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

**Providing Exceptional Customer Service**
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service level