Case Manager

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here
- Careers- Permanent Role- Full-time hours- Hybrid Working- Location Canberra

The opportunity

Join our high-performing Workers Compensation Claims team in Canberra and take ownership of a dynamic portfolio of personal injury claims. We’re looking for a decisive and driven professional who thrives in a challenging, fast-paced environment and is ready to make an impact.

Your new role

The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment. Responsibilities include:
- Champion customer outcomes through assertive case management.- Build and maintain strong relationships with customers by guiding and assist them through their recovery.- Maintain good client relationships with stakeholders and provide clear and timely communication.- Own the end-to-end claims process with the guidance of your leaders.- Identify and act on clinical information to develop effective strategies. guided by legislative and compliance timeframes.- Operate independently while contributing to a high-performance team culture.

About you

You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Ideally you will have experience within the insurance industry (managing claims or personal injury management) or you may have a background in health or have experience in a similar environment. In addition:
- Be customer-focused, caring, and empathetic over the phone- Be resilient, decisive, and empowered- Ability to find solutions and create plans to address challenges- Ability to organise and prioritise work effectively

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal In