Delivery Driver

2 weeks ago

Sydney, Australia H&G Full time

**Job Title**:Delivery Associate**

**Group**:Operations & Sales

**Department**:Delivery

**Location**:various

**Reporting Relationships**:Reports to Assistant Manager, local manager or Distribution Manager

No direct reports

**Review Date**:5 Sep. 23

Job Goal:
The **Delivery Driver** is the professional customer service ‘face’ of H&G and operates vehicles (cars, vans, trucks) to collect and transport goods from one location to another. From time to time the role requires an element of working unsocial hours, including weekend work.

General Responsibilities / Key Result Areas (KRA’s):

- Transport goods to and from a variety of locations, ensuring punctual delivery and optimal condition on arrival
- Load and unload goods
- Drive at all times in a legal and professional manner, keeping in mind the reputation of H&G
- Provide professional customer service at all times
- Provide helpful service to satisfy customer's delivery
- Complete and check all loads and related paperwork correctly, ensuring procedures are followed as instructed
- Ensure safe storage of loads and compliance with _Chain of Responsibility_ obligations
- Maintain security over loads from theft and damage
- Maintain equipment in good working order, reporting any issues as needed
- Report all damage or accidents to local manager or supervisor
- Adhere to safe work practices
- Co-operate with other departments in the preparation and delivery of orders
- Follow all reasonable directions given by the teamlead, assistant manager, and adhere to company policies and procedures to your best ability
- Undertake self-assessment on personal safety to adhere to assigned lifting requirements
- Perform other related duties as required

KPIs - Key Performance Indicators
- Goods delivered on time in full - **KPI: assigned deliveries achieved or exceeded**:

- Deliveries per day**: KPI: xx to xx**:

- External customer feedback**:positive**:

- Internal customer feedback**:positive**

Technical Expertise / Education Required:

- Team player, prepared to co-operate with all work colleagues
- Dedicated to excellence in customer service
- Positive ‘can do’ attitude
- Valid licence, of a class suitable for the needs of the position (eg. Standard, light rigid, medium rigid, heavy rigid, or fork-lift)
- Demonstrated expertise in operating the assigned vehicle
- Completion of _driver operations certificate_ desirable

Other relevant information:
Lifting requirements - 25kg

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