Account Manager

**Introduction**:
About Cann Group Limited
Cann Group Limited is enhancing patients’ lives by developing, producing, and supplying innovative cannabis medicines. The Company has built world-class research, cultivation and GMP manufacturing facilities in Melbourne, and a state-of-the-art large-scale cultivation and GMP manufacturing facility near Mildura, Victoria. Cann Group supplies a range of dried flower and oil products, as well as active pharmaceutical ingredients and extracts, to customers in Australia and around the world. Cann Group also owns Satipharm and its patent-protected capsule technology.
About the Role
This role is essential in establishing long-term, trusting relationships with our customers and driving business growth for the company. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new business opportunities for Cann’s medicinal cannabis products and services. Central to the role is developing long-term relationships with a portfolio of customers/clients and connecting with key business executives and stakeholders. The Account Manager will liaise between customers and cross-functional internal teams at Cann to ensure the timely and successful delivery of our products and services tailored to meet customer needs. A high degree of creativity and latitude is expected to be successful in this role.
This role reports directly to the Head of Commercial and is based in Melbourne with the flexibility to work remotely.
As an Account Manager, you will
Develop a thorough understanding of the customer's position in the market.
Act as the main point of contact between the customer, including current and potential medicinal cannabis prescribers, pharmacists, cannabis nurse practitioners, wholesale and distribution customers, potential white label and contract business partners and the company.
Manage customer input and feedback for all projects with detailed directions and timelines.
Visit customers and attend trade shows and other industry events as necessary to capitalise on networking and relationship-building opportunities.
Work strategically to increase awareness and create demand for Cann's medicinal cannabis products and services.
Identify new business opportunities.
Maintain the customer database to ensure it is up to date.
Understand the customer and medicinal cannabis market to support short
- and long-term business objectives.
Create and implement strategic account plans to achieve business objectives.
Identify growth opportunities within existing accounts.
Effectively communicate the value proposition of the company's products or services to clients.
Ensure clear and timely communication between the client and internal teams.
Establish and build strong working relationships with business leaders at all levels.
Manage day-to-day client communication and ongoing relationships related to current, new, and upcoming projects.
Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged regularly and effectively.
Negotiate and finalise contracts and agreements with clients.
Ensure compliance with contractual obligations on both sides.
Provide regular reports on account status, including sales forecasts and performance metrics.
Analyse data to identify trends and opportunities for improvement.
About you
Qualifications / Licences
Tertiary Qualification in Commercial/Business/Marketing or related field.
Pre-employment Security and Health screening.
Experience / Skills
At least 3 years of proven experience and achievement in a similar role within a demanding industry environment.
Prior experience in the Cannabis industry or a related field involving Schedule 8 (S8) or specialised medical products.
Demonstrated success in building and managing strong customer relationships, with tenacity and resilience to excel in a competitive market.
Background in healthcare, especially in launching new products; experience in a similar role is highly valued.
Proficient in customer analysis with a track record of translating insights into effective strategies.
Extensive experience in business development and customer negotiations.
Strong commercial acumen with a focus on relationship management and exceptional customer service.
Company Benefits
Competitive salary package.
Professional growth and career progression opportunities.
Hybrid working arrangement.
Employment benefits including birthday leave, wellness leave, novated-leasing, exclusive discounts/perks, and more.
EAP program that offers a modern approach to support your well-being.
Cann Group is an equal opportunity employer and appreciates the value inherent in a diverse workforce. At Cann, we are committed to accommodate applicants with disabilities. If you require assistance during the recruitment and selection process, please let our People & Culture team know.
We would like to thank al