Claims Specialist

Join a team who is passionate about supporting others

WISE Employment is now hiring a Claims Specialist in Lake Haven (NSW) or West Melbourne (VIC) to service our Workforce Australia contract

As a **Claims Specialist**, you will be part of a successful not-for-profit organisation that is making a significant impact in the community. You will be responsible for reviewing a range of documentary evidence provided by our sites, ensuring that this information is valid before processing the claim payments on their behalf.

Additionally, you will identify and pursue potential outcomes and provide/advise information to staff on contractual requirements.

**To be considered, you must**:

- Have full Australian working rights
- Be willing to obtain a National Police Check
- Be able to pass a Working with Children Check
- Experience in Employment Services, Claims experience highly desirableDemonstrate the WISE attributes: Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset

**Perks of Working at WISE**
- Competitive Salary starting at $71,540 with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More
- Fantastic reward and recognition initiatives and ongoing learning and development
- Four additional "Wellness-Days" of leave (one each quarter), the ability to purchase additional annual leave and various healthy lifestyle initiatives
- Company Laptop & iPhoneExclusive benefits and discounts from leading retailers through Flare

**About you...**
- Proven ability to build rapport and maintain effective relationships with agencies
- Strong attention to detail especially regarding compliance
- Highly developed interpersonal and negotiation skills
- Demonstrated high-level professionalism, attention to detail and compliance focused
- Ability to work within KPIs and demonstrated experience in exceeding targets
- Proven ability to manage time and workloads effectively to business priorities in a challenging environment
- Sound computer literacy and data management skills
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth MindsetTertiary qualification in a related field (preferred but not essential)

**You will...**
- Provide high quality support to employers and participants (where required)
- Ensure accuracy of information being provided
- Field feedback from participants, employers and Industry Employment Specialists
- Ensure accuracy and timeliness of support services
- Ensure accuracy of Wage Subsidies
- Demonstrates understanding of the contractual requirements and Quality Principles
- Interpret and produce results of audits
- Feedback from the internal Quality Assurance team
- EVF checks including accuracy of employment start date and ABN and other fundamental detail required by the DEED
- Prepare and send correspondence and complete administration requirements of the caseload.
- Accuracy and timeliness of correspondence sent to participants and employersEffective and accurate administration for claims and wage subsidy purposes

**WISE Employment**

Celebrating over 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training, and support to the disadvantaged members of our community. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates highly successful, inclusive social enterprises along with a range of other programs and services aligned to the needs of the community.

**Are you ready to Apply?**

Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements.