Turndown Attendant

**About Us**:
Shangri-La Hotel, Sydney, is renowned for its exceptional service and stunning views, offering a luxurious and memorable experience to guests. We are looking for a dedicated and professional **Turndown Attendant** to join our dynamic team and contribute to the seamless operation of our housekeeping services.

**About the Role**
As a **Turndown Attendant** at Shangri-La Sydney, you will be responsible for providing excellent turndown service to guests, ensuring their comfort and satisfaction during their stay. This is a casual role, with a focus on delivering personalized service that exceeds guest expectations.

**Key Responsibilities**:

- Provide exceptional turndown service to guest rooms, ensuring rooms are prepared for the evening.
- Replace towels, make beds, and replace or refresh amenities as necessary.
- Replenish minibar items and ensure the cleanliness of the room, including floors, furniture, and windows.
- Address guest requests or inquiries with efficiency and professionalism.
- Ensure the highest standards of cleanliness and hygiene are maintained at all times.
- Assist with any other housekeeping duties as required to ensure a smooth operation of the department.
- Maintain a high level of discretion and confidentiality regarding guests’ personal belongings and requests.
- Work closely with other hotel teams to ensure smooth and efficient operations.

**Preferred Qualifications**:

- Previous experience in a housekeeping or turndown attendant role, preferably within a luxury hotel environment.
- Excellent attention to detail and a passion for delivering outstanding customer service.
- Strong communication skills and the ability to work well in a team.
- Flexibility to work evenings, weekends, and public holidays.
- Ability to work efficiently in a fast-paced environment while maintaining a high standard of service.
- A positive, friendly, and professional demeanor.

**If you are a motivated and energetic individual looking for a career in the hotel industry and have a passion for customer service and attention to**detail,** then we would like to hear from you.