Technical Services Administrator

Technical Services Administrator - Newcastle

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**About SS&C Technologies**

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.

**Get To Know The Team**:
Working for SS&C's Superannuation Administration team offers a stable and meaningful career with ample opportunities for growth and professional development. This role directly supports people's long-term financial well-being by helping them manage their retirement savings, making it both fulfilling and impactful. The essential nature of the superannuation industry ensures job stability and growing demand, while the work spans finance, customer service, technology, and compliance-providing diverse career paths.

You'll be part of a closely collaborative team that leverages new technologies to enhance efficiency and member experience, creating a dynamic, customer-focused environment with room for both personal and professional growth.

**What You Will Get To Do**:
The technical services administrator will undertake the following duties:

- Monitor and manage batch processing to ensure timely and accurate completion.
- Handle end-of-financial-year platform processes.
- Ensure compliance with SuperStream data and payment standards.
- Manage updates to platform rates.
- Process and report on TAL insurance payments.
- Address and resolve any issues or discrepancies in superannuation processes.
- Maintain the accuracy and integrity of superannuation data.
- Conduct user acceptance testing and business verification testing.
- Monitor transactions to ensure compliance with AML/CTF.
- Manage insurance processes for both platform and non-platform providers.
- Handle bulk uploads for various processes.
- Manage invoicing for administration fees, agency fees, and insurance fees across all funds.
- Monitor and manage insurance lapses for all funds.
- Process direct debits and manage chargebacks.
- Identify and resolve possible duplicate entries.
- Manage Member Account Attribute Service (MAAS) and Member Account Transaction Service (MATS) processes.
- Handle reporting requirements for Centrelink.
- Manage annual PAYG reporting.
- Prepare and distribute annual statements.
- Manage processes related to unclaimed super money.
- Address enquiries related to regulatory reporting.
- Coordinate annual mailouts, including salary data requests for employer plan insurance members.
- Prepare and manage Service Level Agreement (SLA) reporting.

**What You Will Bring**:

- Proven experience in a technical support or system administration role, preferably within the superannuation or financial services industry.
- Strong understanding of superannuation systems and regulations.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Ability to identify issues and implement effective solutions.
- Ensuring accuracy in all tasks, from data entry to reporting.
- Identifying opportunities to enhance processes and increase efficiency.
- Strong skills in creating and maintaining comprehensive documentation.
- Time Management: Ability to manage multiple tasks and meet deadlines.Experience in managing projects and coordinating with different teams

**Recruitment Process**
- MS Teams Screening - TA Partner
- 1 Hour Behavioral Interview - Hir