Medical Administration Officer

Administration Perth Full Time Icon Cancer Centre Australia

**Permanent Full-Time and Part-Time hours available**, Monday to Friday - **No weekends**

**Competitive Pay** and plenty of opportunities to grow and advance your career

**Purpose-Driven Work**: Support patients in a compassionate, patient-centred environment at our comprehensive cancer care centre

**About the Role**:
We’re looking for two motivated **Medical Administration Officers** to join our dynamic team at the **Icon Cancer Care Centre** in Midland. This isn’t your typical admin role - you’ll be the key contact for patients as they receive life-changing care. Your support will be essential in ensuring their journey runs smoothly, from initial appointments to billing and discharge.
This position offers the chance to work in a fast-paced and meaningful environment, providing secretarial and reception support across our **Surgical, Radiation Therapy, Oncology, and Haematology departments**. It’s not just about managing paperwork - it’s about being part of a team that truly impacts the lives of patients and their families.

**Key Responsibilities**:
Be the warm and friendly face that welcomes patients and collects their details

Coordinate and schedule critical treatment appointments

Manage and triage referrals for surgery, radiation, and medical oncology treatments

Answer patient queries with empathy, both in person and over the phone

Ensure all billing is processed accurately and handle daily banking with precision

Track patient progress through their treatment, making sure administrative needs are handled smoothly

Maintain organized, up-to-date patient records

Be familiar with medical terminology and health claims processes, including Medicare, Private Health Insurance, and DVA

**Is this you?**
We’re searching for a proactive, compassionate individual who excels in a medical administration role. You’ll need to be organized, detail-oriented, and ready to provide exceptional service to patients during what can be an emotional and challenging time. You should also be comfortable managing site maintenance and coordinating with contractors as needed.

**Skills & Experience**:
Previous experience in a hospital, medical practice, or day procedure reception (electronic practice management systems experience highly desirable)

Strong understanding of medical reception, radiation oncology, or inpatient services

Ability to manage time efficiently, work independently, and collaborate with a team

Excellent communication and problem-solving skills, especially in sensitive situations

Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA)

**_Join a team that is as passionate about delivering outstanding care as you are If you’re looking for a role where your attention to detail and positive attitude will make a real impact, we’d love to hear from you._**

**About Icon**:
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

**Benefits you’ll enjoy**:
**Career-Enhancing Training**: Access dedicated, industry-recognized pharmacy training courses to boost your career.

**Competitive Remuneration & Professional Development**: Enjoy a structured career pathway and competitive pay.

**Rewards & Recognition**: Be part of a valued rewards program that acknowledges your hard work.

**Exclusive Discounts & Cashback**: Save on hundreds of brands with our Ignite app.

**Flexible Work Arrangements**: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.

**Novated Lease Options**: Access convenient vehicle financing through our partner RemServ.

**Paid Parental Leave**: Enjoy paid parental leave as a permanent employee.

**Wellness Support**: Utilize resources and tools to balance your psychological and physical health.

**Global Opportunities**: Explore exciting international opportunities as part of Icon’s expansion.

**We’re excited for you to join us