Team Leader Customer Experience

2 weeks ago

Melbourne City Centre, Australia Victorian Building Authority Full time

Position overview
The Team Leader, Customer Experience is responsible for leading a team of staff within the Customer Experience team to support the VBA in its effective and efficient administration of high quality support services to practitioners, consumers and the community.
This role is responsible for modelling and delivering high level leadership attributes, developing and delivering service delivery plans for work area, providing high level expertise in dealing with complex issues and facilitating team member professional development and succession planning.

**What we are looking for**:
*
- Demonstrated experience and sound understanding of contact centre and customer service experience frameworks and best practice.
- Ability to uses a variety of approaches to motivate and effectively manage team.
- Experience in prepare project briefs, reports, service plans, and policy options and recommendations on complex issues.
- Tertiary qualification in management, customer service, or relevant discipline or equivalent industry experience.

VBA Commitment
The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

**What you can expect**:

- Flexible work arrangements with a hybrid, work from home and office model
- A competitive salary

**How to Apply**:We require you to upload**:

- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role

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