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Officer, Complaints Analytics

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: Aust - VIC Metro

**About the role: - 5-Month Secondment**

Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework.

**Accountabilities**:

- Read and review customer complaints to allocate the data into categories for analysis.
- Demonstrate ongoing commitment to continuous improvement of processes to optimise team performance.
- Provide assurance of classification accuracy.
- Selecting UCS (unique complaints scenarios) to fit in with customer’s complaints & feedbacks
- Data entry and other relevant Adhoc reporting/duties

**Skills**:

- Excellent comprehension
- Strong work ethic
- Administration experience
- Attention to detail
- High energy individual with the ability to problem solve
- Effective communication skills
- Good understanding of customer needs
- Ability to work with a team environment
- Goals driven

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.