Branch Supervisor

About us

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

**Your new role awaits**:
Leading a team at our
**Penrith Branch** and reporting to the Area Manager, you will need to be passionate about customer sales and service, focus on leading a team that provides value, contribute to the branch success, and make a difference
- Ensuring the safety of your team and Coates customers
- Manage the day-to-day operations of our Penrith Branch office and customer service/administration team.
- Lead and inspire a team of Customer Service Coordinators to deliver outstanding customer service - you know that a happy customer will be a returning customer and enjoy helping everyone deliver on targets.
- Create the best solution / outcome for our customers.

**About you**:
Ideally you will have experience in a similar position, where your diverse leadership skills have engaged teams to perform at their best, including:

- Customer Service and Administration management experience
- Current forklift ticket is highly desirable
- Previous team leadership experience, developing a ‘One Team’, cohesive mindset
- A track record of delivering on customer service KPIs
- Demonstrated commercial acumen
- Excellent Communication skills, both written and verbal
- Strong computer literacy, including customer databases and Microsoft Office Suite

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you