Home Care Rostering Coordinator

**Why join us at SCC?**

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

**Southern Cross Benefits**
- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways - Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program

**The Role**

As a Home Care Rostering Coordinator, you will be responsible for efficiently coordinating and scheduling home care services for clients in accordance with their individual needs and preferences. You will play a crucial role in ensuring the smooth operation of our home care services, maintaining client satisfaction, and optimizing staff utilization.

This role is a full-time position, and we can base you out of Ballina, Casino or Tweed.

**Key Responsibilities**
- Create and maintain schedules for home care services, taking into account client preferences, staff availability, and specific care requirements.
- Liaise with clients and their families to understand their needs, preferences, and any changes in scheduling arrangements.
- Assign appropriate staff to clients based on skill level, availability, and compatibility, ensuring continuity of care and client satisfaction.
- Efficiently allocate resources to minimize travel time and maximize staff utilization while adhering to regulatory requirements and company policies.
- Facilitate clear and effective communication between clients, staff, and internal staff regarding scheduling, changes, and updates.
- Proactively identify and resolve scheduling conflicts, staff availability issues, and other logístical challenges to maintain service continuity.
- Maintain accurate records of client schedules, staff rosters, and any changes or updates, ensuring compliance with regulatory standards and internal procedures.
- Contribute to the ongoing improvement of rostering processes and systems to enhance efficiency, accuracy, and client satisfaction.
- Collaborate closely with other team members, including care coordinators, administrators, and management, to ensure seamless coordination of home care services.
- Ensure compliance with relevant legislation, Enterprise Bargaining Agreement, and industry standards governing home care services, including privacy and confidentiality requirements.
- Previous experience in rostering, scheduling, or coordination roles, preferably in the healthcare or home care sector.
- Strong organizational and time-management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, staff, and internal stakeholders.
- Proficiency in computer software and scheduling systems, with the ability to quickly learn and adapt to new technologies.
- Attention to detail and accuracy in maintaining records and documentation.
- Problem-solving abilities and the capacity to think creatively to resolve scheduling challenges.
- Knowledge of relevant legislation, regulations, and industry standards governing home care services is desirable.

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_
- Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard._
- Your growth is our mission. Your wellbeing is our priority. Together, we can create a future that’s not only brighter for our clients an