Front Office Receptionist

**Position Overview**: We are seeking a dedicated and personable Front Office Receptionist to join our vibrant team. As the first point of contact for our guests, you will play a crucial role in delivering outstanding service and ensuring a welcoming atmosphere from arrival to departure.

**Key Responsibilities**:

- **Guest Reception**: Warmly greet and welcome all guests, providing a friendly and professional first impression.
- **Check-In/Check-Out**: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
- **Reservations**: Assist with booking and reservation management, coordinating with other departments to ensure seamless service delivery.
- **Guest Assistance**: Address guest needs and requests promptly, liaising with the appropriate teams to enhance their stay.
- **Administrative Tasks**: Maintain a tidy and organized reception area, including administrative duties such as filing, billing and data entry.
- **Team Coordination**: Collaborate with various departments to ensure smooth operations and guest satisfaction.

**Qualifications**:

- **Experience**: Previous experience in a customer service or receptionist role within the hospitality industry is preferred.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to engage effectively with diverse guests.
- **Organizational Skills**: Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently.
- **Interpersonal Skills**: A positive attitude, professional appearance, and the ability to work well in a team environment.
- **Problem-Solving**: Ability to handle challenging situations with tact and professionalism.

**Job Types**: Part-time, Casual

Pay: $30.10 - $39.12 per hour

Expected hours: 8 - 32 per week

**Benefits**:

- Employee mentoring program

Schedule:

- Day shift
- Monday to Friday
- Public holidays
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 09/09/2024