Ict Officer

We currently have an opportunity for a ICT officer. Join our Health and Education team and play a key role in in ensuring the reliability, performance, and continuous improvement of Operational Technology systems that support critical business operations. Reporting to ICT Operations Supervisor, you'll help deliver high-quality outcomes that support our essential services.

**What You’ll Do**

This role offers a broad scope, with key responsibilities including:

- Manage and resolve ICT support requests, adhering to ITSM processes and escalating issues as needed.
- Ensure compliance with SLAs, ITIL best practices, and Service Specification KPIs for incident and problem management.
- Support ICT projects and collaborate with teams to maintain standards, documentation, and functionality.

**What You’ll Bring**
- Tertiary qualification in Information Technology or relevant certifications, with knowledge of networking principles, ICT best practices, ITIL framework, and ITSM principles.
- Excellent problem-solving, troubleshooting, and communication skills.
- Immediate Knowledge of VMware and Hyper-V.
- Strong attention to detail, organizational skills, and ability to prioritize and manage multiple tasks.
- Ability to develop collaborative relationships and achieve high customer satisfaction.
- More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. _

**Why Downer?**

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

**What It Means to Belong at Downer**

We’re proud of our high-performance culture and commitment to diversity, offering:

- Training and development to support and diversify your career.
- With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
- Employee Assistance Program: professional support for you and your family when you need it most.